CSI is a leading brand in the UK materials handling and storage ecommerce marketplace. We are an established online brand with ambition for growth in our UK market share and expansion across Europe.
CSI was recently bought by Gonvarri Materials Handling, this acquisition was part of their own digitisation strategy giving rapid entry into the marketplace and acquiring a highly skilled staff.
Our customer service and web sales team comprises of three and works closely with both sales and the digital team to ensure seamless customer journeys, build customer and supplier relationships and provide outstanding service.
Interested? Apply Today!
Key Responsibilities:
CSI are looking for a hard-working, highly motivated Web Sales Processor Apprentice. You will be part of a busy team processing orders for our in-house ecommerce division, providing excellent customer care via telephone, email and live chat and acting as support our sales teams. Working closely with both sales and ecommerce, you will be the first port of call for both suppliers and customers, playing an integral role in driving the business forward.
This role will be supported by a Digital Applications Support Modern Apprenticeship delivered by QA.
Systems Usage:
- Salesforce
- Microsoft Access
- Focal Point software system
- SagePay
Key Job Functions:
- Processing orders across various supply chains
- Processing credit card transactions & other payment methods
- Providing customer care through our live chat platform, email and telephone.
- Liaising with both suppliers and customers as well as internal teams
- Escalating complaints where necessary
This is a unique opportunity for the right individual to build up and be part of a very exciting business with the full support and infrastructure of the CSI Ecommerce Team.
Required Skills:
- Excellent communication skills
- Enthusiasm to work in fast-paced, team orientated environment
- A flexible and enthusiastic approach with a focus on service and delivery.
- Commitment and reliability.
Additional Information:
- Salary - £12,000 per annum
- A salary review is subject to successful completion of the Digital Applications Support programme at employers’ discretion
- Monday - Thursday 8.30am to 5pm, Friday 9am to 3pm
- A social and fun working environment
- 28 days paid holidays
- Staff car park available
- Pension scheme – government auto-enrolement scheme
- Group Income Protection (Permanent Health Insurance)
- Group Life Assurance Scheme – 2 times salary
Future Career Progression:
- A permanent opportunity will be considered at employer's discretion after successfully completing the Digital Applications Support Modern Apprenticeship
Important Information
“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”
For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.