IT System Administrator Apprentice

East London

This vacancy is now closed


Employer description: 


1.5 million adults in London struggle to afford to eat every day, 400,000 children are at risk of missing the next meal. Meanwhile, our food industry generates 3 million tonnes of good, edible surplus food each year. 

The Felix Project is a London-based food redistribution charity set up in 2016 to tackle both issues. 

We rescue good, surplus food from the food industry that cannot be sold and would otherwise go to waste. This is high-quality and nutritious, including a high proportion of fresh fruit and vegetables, baked goods, salads, meat and fish. We collect or receive food from over 539 suppliers, including supermarkets, wholesalers, farms, restaurants and delis. 

We then sort and then deliver this food to almost 1000 front-line charities, primary schools and holiday programmes in London. 

That way, food that would have gone to waste is reaching vulnerable people, homeless, people with mental health or those who simply cannot afford to buy regular, healthy food. 


We're looking for an Apprentice Microsoft 365 Administrator to join our busy team. 

This key role requires enthusiasm and great problem-solving skills. 

Main responsibilities:

  • You'll be responsible for supporting our M365 platform.
  • Working with colleagues and external consultants.
  • You'll take responsibility for ensuring our ecosystem is in great order and delivering measurable benefits for our business and our customers.
  • You will also support the business with the day-to-day operation and resilience of all business systems:


  • Resolving customer support issues.
  • Assisting our external helpdesk and support partner.

What we are looking for:

Desirable skills:

  • Understanding of core network technologies
  • Knowledge of Microsoft 365, SharePoint and Dynamics 365 as an end user and administrator
  • Ideally some knowledge of Microsoft Licensing
  • Assisting with document business processes and to deliver change
  • Understanding of SharePoint
  • Ability to prioritise business requirements 
  • Work with external consultants to make recommendations towards service improvements and standards
  • Support issues via IT ticketing system
  • Monitor trends and proactively respond to issues to support the business
  • Support in planning software updates ensuring capacity to delivery
  • Supporting our business and System Administrator to roll out new IT projects

Personal qualities:

  • Excellent communication 
  • Team player 
  • Motivated 
  • Willing to learn 
  • Focused 

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:


£18,000 per annum. 

Future prospects:

Long-term growth plan to develop within the Felix Project. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.