Technical Support Engineer Apprentice

Employer Description: 

We are a Managed Services Provider with operations in the UK and Cape Town, South Africa. Our UK team is seeking a motivated apprentice to join us, providing technical support to our clients both remotely and onsite as needed (Greater London Area). Working with us, you’ll be part of a highly skilled team and gain hands-on experience in technical support, project work, maintenance, upgrades, and broader business operations.

Vacancy Description:

• Provide 1st line email, phone, and remote support to our client base across the UK, Europe, Asia, and the US.
• Travel to client sites in the UK to troubleshoot, configure, and implement various IT solutions and services.
• Diagnose and resolve hardware issues, liaising with third-party vendors to ensure solutions.
• Troubleshoot, diagnose, and fix Microsoft technologies (both cloud and on-premises) as well as third-party applications and systems.
• Work closely with senior engineers to resolve complex issues and assist with project rollouts.
• Be flexible with working hours to support clients across different time zones, including participation in an on-call rota.
• Take a proactive approach to improving services and systems, identifying ways to deliver outstanding client support.
• Support clients in maximizing system use by providing relevant training as needed.

Desirable Skills:

• Strong team player with excellent communication skills.
• Skilled in written and verbal communication.
• Highly organized, with the ability to prioritize workloads and meet strict deadlines.
• Self-motivated and able to work independently, as well as multitask.
• Logical thinker with a systematic approach to problem-solving.
• Attention to detail is essential.
• Reliable self-starter with effective time management.
• Professional, with excellent customer-facing and phone skills.

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

Benefits: 

• Professional Certifications and Training – Company-sponsored certifications (such as CompTIA, Microsoft, or Cisco) and training sessions to enhance your technical skills and career growth.
• Mentorship Program – Regular mentorship with senior engineers to support your learning and provide guidance on projects and career development.
• Career Progression Opportunities – Clear pathway to advance within the company, with potential for movement into senior roles as skills and experience grow.
• Paid Leave – Generous annual leave entitlement plus bank holidays, allowing for a good work-life balance.
• On-the-Job Experience – Opportunity to work on real-world projects, giving you practical experience and exposure to various technologies.
• Travel Reimbursement – Coverage for travel expenses to client sites or remote work locations.
• Company Equipment – Provision of necessary equipment to support remote work and onsite visits.
• Apprentices will be reimbursed for travel to customer sites including Slough, Uxbridge, and Central London. 

• 90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.