Employer description:
At Sharp, we know the tech landscape is far from simple. It’s expansive and ever growing, it’s connected and interdependent, complex and evolving. Our mission is simple, to ‘make technology easy’. Just three words, but they drive our culture, behaviour and goals.
For over 50 years we've been supporting Commercial, Public Sector and Corporate organisations with their technology requirements. It doesn't matter whether you’re trying to launch a new service, streamline operations, or just better serve your customers, we are here to help you grow your organisation and achieve your goals.
Our service is bespoke and tailored to you. We listen, understand and consider your complex technology needs, then create a seamless solution that works - so you can focus on doing what you do best.
The role:
Reporting directly to the Helpdesk Manager, you will work with the team to deliver Sharp IT Services to a varied client base.
You will manage the resolution and communication with the client in a manner that delivers an excellent service resulting client retention and growth.
This role offers a hybrid working policy.
Duties:
- Owning, updating and progressing tickets so the client is confident their issue will be investigated and actioned.
- Responsible for meeting agreed Key Performance Indicators to maintain a consistent high standard of service across Sharp IT Services.
- Take an active role in personal development to increase technical proficiency.
- Organise and prioritise daily tasks to provide service in line with client expectations.
- Be professional, positive and friendly when communicating with all colleagues and clients to aid in effective exchange of information.
- Be an ambassador of Sharp IT Services at all times, to improve and maintain the reputation of Sharp IT Services.
What we are looking for:
Desired skills and qualities:
- Friendly, Personable and professional
- Driven to develop your IT skills
- Client service focuses, excellent written and verbal communication skills
- Basic technical awareness if technologies within the IT field
- Experience using Microsoft Windows and/or MacOS based workstations
- Basic awareness of Microsoft Server and Desktop Operating Systems and the roles they play within an infrastructure
- Basic awareness of Microsoft Cloud technologies (365 and Azure), virtualisation, networking, firewalls, backup and anti-virus software
- Awareness of Remote Monitoring and Management tools
Entry requirements:
- 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information, please visit the UK ENIC website.
Benefits: Access to a variety of benefits, including
- An exciting and rewarding working environment
- Significant career development opportunities
- A flexible and modern approach to work
- Access to an employee assistance programme and other wellbeing initiatives
Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Important information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Apply now!