IT Technical Support Apprentice

West Bromwich

Employer Description: 

Since its foundation in 1849, the West Brom has been proud to serve members from across its West Midlands heartland and beyond.

Throughout that time, we have remained steadfast to our founding principles – a commitment to financial success and security for the benefit of members, outstanding service, providing a warm environment for people to work, learn and develop their careers and creating deep roots in the local communities we serve.


The Technical Support Analyst will be responsible, as part of the Technical Support team, for 
providing 2nd line technical support for the West Brom I.T. systems and supporting technologies. The 
Technical Support Analyst will be responsible for evaluating and assessing the impact of reported 
issues, recommending and implementing resolutions. The role requires a high degree of analytical 
and constructive thinking to tackle a wide variety of challenging and difficult I.T. related issues. 

Daily Tasks: 

  • Support and maintenance of a wide range of infrastructure and business software tools.
  • Support and maintenance of Windows and Linux platforms.
  • Support and maintenance of on premise Virtualisation Infrastructure (VMWare) & Support and maintenance of Cloud Virtualisation Infrastructure (Azure).
  • Assist in the identification and resolution of Cyber related vulnerabilities.
  • Liaise with third party suppliers to resolve I.T. related issues &Assist in the resolution of assigned calls made to the I.T. Service desk.
  • Producing quality documentation & Assist in ensuring Service Level Agreements are met.
  • Providing assistance to other areas of the IT Service & Solutions department as necessary 
    including areas not detailed above.

What we are looking for: 

  • Successful completion of an academic I.T. related course.
  • Good communication and interpersonal skills.
  • Ability to produce clear and detailed technical documentation.
  • Ability to work independently.

Entry Requirements: 

  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject 
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above) 
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Working week:

  • 35 hours per week.


  • £15,000 per annum.


  • Generous annual leave starting at 25 days + 8 bank holidays, (pro rata)
  • Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)
  • Social club membership – dozens of discounts available for a wide variety of family days out and events
  • Performance related pay scheme
  • Corporate health plan with the option to include family members
  • Discounted travel cards
  • Life assurance provided by the Society at 4 times your salary

Future Progression: 

  • Upon successful completion of this apprenticeship, there may be opportunity for future progression within the company in a more advanced IT role or through a higher-level apprenticeship. 

Important Information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!