IT Support Technician Apprentice


This vacancy is now closed


About us:

Vocosa IT offers a wide range of services that include the installation and maintenance of IT, AV and CCTV solutions in a variety of settings including private business and education. Vocosa offers support across England and Wales and provides 1st, 2nd & 3rd frontline IT support for users across all systems.

About the position:

Vocosa has an exciting opportunity for a Junior IT Technician in the Reading area to help maintain, support and enhance the IT solutions we supply our customers. To be successful in this role you will need to provide high quality support to our users, ensure that our systems are properly administered, and develop existing infrastructure and processes.


  • You will need to provide high quality support to our users via the helpdesk ticketing system & prioritise and respond to tickets in a timely manner
  • Apply testing and troubleshooting to end user devices (PCs, laptops, tablets, Chromebooks, telephones, printers, LED panels & interactive panels
  • Weekly tasks to install, upgrade and remove hardware across site & maintenance of physical and cloud storage
  • Ensure that our systems are properly administered & develop existing infrastructure and processes
  • Adding devices to networks across sites
  • Daily monitoring of networks, focusing on DNS, firewall etc.
  • Opportunity to setup new systems and maintain them as schools moving to the cloud

You should be able to work independently and be flexible to changing deadlines. Reliability and adaptability are vital for this dynamic role together with exceptional interpersonal, organisational and communication skills.This is a chance to gain experience within an organisation where individuals thrive on change and to work within an innovative and growing SME.

Criteria for candidates:

  • Right to work in the UK
  • Self-motivated and resourceful with an open and friendly communication style
  • Professional attitude and a strong work ethic
  • Ability to work in fast moving environment with good time management and organisational skills
  • Ability to think ahead and pre-empt problems and issues & understanding of the importance of, and the ability to deliver, a quality service

Full UK Driving Licence (D) (The candidate will be required to commute to the Reading site each day)

Entry requirements:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.


  • 4 weeks holiday
  • Onsite parking
  • In house training
  • Additional leave between Christmas and New Year (at company discretion)
  • Uniform
  • Experience working with support and installs teams,
  • Additional certifications paid for by the company.

Enhanced DBS and Security clearance checks will be carried out.

Future prospects: 

  • 90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!