Digital Support Apprentice


Would you like to start your career with a leading independent accountancy practice who have a proven track record of supporting apprentices? Are you an organised, self-motivated person with a passion for learning?

Ritsons Chartered Accountants are an independent accountancy practice based in the North of Scotland. They have a wealth of experience and are focused on providing excellent customer care. Ritsons are a firm that fully supports apprenticeships and have supported many apprentices in the past.

This is an excellent opportunity for a confident team player to take their first step in their career in an office-support role. You will gain valuable experience and Apprenticeship qualification with Ritsons Chartered Accountants.


  • Acting as the first point of contact for customers over the phone, face-to-face and via email on MS Outlook
  • Typing and preparing documents, which include letters for clients, fees, minute keeping, schedules for clients, and emails using MS Word, MS Excel, and Adobe Acrobat for e-signatures
  • Arranging and diarising appointments using digital calendars on MS Outlook and Teams, both internally and externally
  • Photocopying, scanning, and uploading documents to database, Sage Practice Solution. This software is used for new client information
  • Filing information digitally and securely onto Ritsons’ shared server
  • Assisting other members of the team with accounting software, Sage
  • Assisting with digital record keeping and databases, knowing how to navigate and understand where to store information
  • Issuing mail and taking it to the post office and cheques to the bank
  • Setting up and maintaining filing

Desired skills:

  • An organised, communicative individual who is keen to learn and develop their skills
  • Polite and professional manner
  • Willingness to learn new skills
  • Confident working as part of a team and on own initiative
  • Strong communication and interpersonal skills
  • Some experience with Microsoft Office (this will be included in training)
  • Attention to detail and basic typing abilities would be beneficial (but not essential)


£15,000 per annum

Working hours:

35 hours per week, Monday to Friday 9am - 5pm


  • Further training opportunities in a workplace dedicated to your growth
  • Generous non-contribution pension scheme

Future prospects:

There are opportunities for progression into different departments, including accountancy.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!