Employer description:
DP Systems are an established IT service provider operating for over 35 years. Our business is centred around each of our customers providing them with seamless IT Support and Managed Services.
Overview:
As our customers get larger and our customer base increases, we are looking to key team members to help drive the business forward.
We are now looking for an eager candidate to join us as an apprentice.
We offer a work hard, play hard environment and a friendly, close-knit team.
Duties:
- To work as part of the support team, providing telephone and remote support to our varied customer base
- Build, configure and install computers/laptops & peripherals including tablet/mobile devices as required
- Administer active directory, Office365 and various antivirus console systems
- To monitor, configure internet routers and firewalls
- Liaise with third party suppliers where necessary, logging tickets as required and acting as a central point of contact
- Ticketing, monitoring and tracking Incidents, requests or problems, escalating where necessary to 2nd line and 3rd
- Provide clear, professional customer service & support to customers on the phone and remotely
- Manage supplier and customer deliveries via couriers
- Maintain in house stock room, deliveries, stock control
- Maintain in house workshop, keeping place tidy, organised and efficient
Desirable skills and experience:
- An avid and detailed interest in IT and computing / experience with Windows 10 and Windows Server
- Hands on experience in both using and installing Microsoft Office and other programs
- Hands on experience Active Directory, Local Users and Profiles
- Understanding of how to use a Windows computer, copying, pasting, installing programs and configuration of devices such as printers, scanners, cameras
- Understanding of TCP/IP networking, routers and IP switches
- Good experience with Chrome, Internet Explorer web browsers
- Ability to install/upgrade components in desktop/laptops; knowledge of hard drives, memory, processors and graphics cards
Personal qualities:
- Confident communicator on the phone and on email / punctual, presentable, smart & confident
- Willing to step up and work to the ethos of the company, representing the company
Entry requirements:
- 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information, please visit the UK ENIC website.
Salary:
£16,000 per annum
Benefits:
- Annual performance-based bonus
- 28 days annual leave
- Company social weekends
- Monthly team lunch
- Weekly team drinks
- Smart Casual dress
- Free on-site parking
- Casual dress code
- Friendly atmosphere
Future prospects:
There is a possibility of gaining a permanent position within the IT department, if the apprenticeship is successfully completed.
Important information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Apply now!