Employer description:
We are an award-winning managed IT services and support provider. We specialise in providing end-to-end solutions for a large portfolio of customers.
Based in the West End of London and Harrow, Middlesex, we have been growing since being established in 2001 fuelled by our commitment to innovation and exceptional customer service.
Overview:
We are now looking for an eager candidate to join us as an apprentice.
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Network Engineer Level 4 Apprenticeship.
You will work with public and private cloud services, large enterprise wired and wireless network infrastructures through to end user troubleshooting.
Salary: £20,000 - £22,000 per annum.
Duties:
- Identify and assess customers’ needs to achieving and exceeding customer satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Handle customer queries, provide appropriate solutions and alternatives within the expected time frame and follow up to ensure resolution
- Ensure detailed handover to next shift of all open issues and planned maintenance
- Add, remove, configure network devices, updating the monitoring system and documentation
Desirable skills and personal qualities: [we are looking for someone that has:]
- The ability to work individually and as part of a team, potentially covering extending working hours
- Desire to learn new technologies, develop advanced networking skills and share them across the team
- Strong desire and knowledge to work within an Internet Service Provider industry and in a close-knit team
- Excellent verbal and written communication skills
Entry requirements:
- an A-Level in ICT
- OR an International Baccalaureate at Level 3 ICT
- OR an A-Level 3 apprenticeship in a similar subject
- OR a BTEC Extended Diploma in IT (180 credits)
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information, please visit the UK ENIC website.
Benefits:
- Casual dress code
- Friendly atmosphere
- Regular staff lunches (paid for by Company)
- Holiday entitlements
- Company Pension
Future prospects:
Upon successful completion of the apprenticeship, the right person will have a chance to gain a full-time job and the opportunity to mould their own career with guidance from an experienced and knowledgeable team.
Important information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Apply now!