QA Apprenticeships are partnering with one of UK’s largest independent transport operators and Scottish Public Transport Operator of the Year 2022. They are recruiting for an apprentice to join their team in the West of Scotland, based at their Greenock HQ.
This is an exciting opportunity for the right candidate to develop their digital skills, gain valuable work experience and work in a friendly team. The successful candidate will operate in a dual role: supporting Engineering, Fleet and Operations Team. You will receive an insight about the transport industry, business operations and all aspects of office support.
You will be supported throughout your business orientated apprenticeship by a line manager and mentor.
Responsibilities:
- Supporting operations for the Customer Services, Engineering and Fleet Risk teams including filing paperwork for all vehicles
- Answering calls and responding to emails in a polite and professional manner
- Managing and updating MS Excel trackers
- Completing general office duties to support wider team including using MITAS (in-house CRM system) and accurately recording any updates
- Reviewing any customer complaints and allocating to appropriate Depot Manager
- Managing accident referral forms
- Reviewing any transport timelines, identities inconsistencies and flagging to your Line Manager
- Each week, you will spend one day shadowing the Manager and supporting with any office duties as required
Required skills:
We are looking for a person passionate about developing their career with strong communication skills, a flair for customer service and ability to multi-task.
Salary:
Up to £13,631.80 (National Minimum Wage for age)
Working week:
35 hours per week, Monday to Friday 9am - 5pm
Benefits:
- Free travel in Scotland on all company owned routes
- 28 days holidays (inclusive of bank holidays)
- Company pension
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day-to-day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work-based qualification at the same time APPLY NOW!