IT Desktop Support Apprentice


This vacancy is now closed


Are you our missing ingredient?

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

If you’re looking to carve out a career where you can make a genuine difference, get truly involved in shaping the future and also shine as a person, then Zonal is definitely the place for you.

What we value:

Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsession are the values that make us the company we are. We are going on an exciting journey, and we need more like-minded travellers to help us get there! If this sounds like you then we would love to hear from you!

You will be responsible for:

  • Providing desktop support, assisting users with IT issues where necessary
  • Building/installing user devices, applying patching and installing relevant software
  • Supporting and maintaining hardware and software
  • Performing daily checks on systems and solutions
  • Working with and maintaining a Hybrid cloud Microsoft Active Directory domain environment
  • Document procedures
  • Testing equipment, identifying faults and where possible carrying out repairs on site
  • Referring more complex faults back to the manufacturer for repair
  • Keeping all software used legal, licensed, and recorded
  • Managing our IT asset management software
  • Writing up support documents providing users with self-help guidance

You will need the following skills:

  • A passion for technology and problem solving
  • Excellent analytical skills
  • Thrives in a fast-paced autonomous environment
  • Friendly attitude always willing to help
  • Someone who works collaboratively, is organised, and has a safe pair of hands
  • Quick to spot opportunities and improvements
  • Someone who understands and responds to staff needs and exceeds expectations where possible

What’s in it for you:

  • Have your birthday as a day off on us
  • Generous annual leave, with the ability to buy extra leave and sell leave back
  • Employee protection - Life assurance, critical illness, income protection
  • High street discounts
  • Cycle to work salary sacrifice scheme
  • Values in Action’ quarterly cash awards
  • Employee of the year Awards 


£16,000 per annum

Working week:

Monday to Friday 9am – 5pm

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

Throughout your apprenticeship you are supported by your skills coach and your account manager. They work with your line manager to ensure you settle in, help you develop all the skills you need to pass your assessments, and can provide one to one support.

At the end, as well as the valuable experience you have gained, you get a nationally recognised qualification.

Interested? Apply now!