IT Support Technician Apprentice


This vacancy is now closed


Employer description:
About Norton Rose Fulbright:
We provide the world's preeminent corporations and financial institutions with a full business law service. We have more than 3,700 lawyers and other legal staff based in Europe, the United States, Canada, Latin America, Asia, Australia, the Middle East and Africa.

Have you thought about a career in IT but are worried about the costs of university? 
Maybe you just want to get into the world of work and start your career. If so, Norton Rose Fulbright's Apprenticeship Programme might be for you.

We believe that everyone should have the opportunity to develop to their full potential, which is why we have launched our Apprenticeship Programme to offer opportunities to work within our IT Department straight out of school/college, whilst completing an Azure Cloud Support Specialist Level 3 apprenticeship and the opportunity to progress to a Level 4 DevOps Engineer.

We are looking for talent of the future - enterprising, innovative and technologically minded individuals with the intellectual curiosity and aptitude needed to thrive in our global legal business.

This Apprenticeship Programme application window is open to everyone, including GCSE and A-Level leavers or final school year leavers who are completing their GCSE's/A-Levels in 2023, and will take place over 16 months. 

We also understand that a successful team only thrives with a diverse range of skills, therefore we are also interested to hear about your strengths and motivations, as well as your extra-curricular achievements. 

The starting salary is £17,465, increasing to £18,000 in year two and £19,000 on completion of the Apprenticeship Programme. 
You will also be entitled to overtime and all study fees will be paid by Norton Rose Fulbright.

Securing a place on this programme is subject to a successful application and interview. 

The Role:

  • As an apprentice you will be building skills and competences in all aspects of IT infrastructure.
  • Maintaining details of detected software/hardware problems.
  • Providing 1st & 2nd line technical support: answer support queries either directly or via phone or e-mail.
  • Ensure timely feedback and set expectations with colleagues.
  • From On-Prem server management to Azure administration, Cloud Governance & FinOps.
    Apply Agile and DevOps practices and principles to Infrastructure and Operations to capitalise on the new cloud capabilities.
  • Be involved in modernising our existing IT estate using IaC (Terraform, MS ARM Templates), automation & scripting (PowerShell, bash) and cloud services (SaaS, IaaS and PaaS).
  • Gain experience with Networking (Virtual Networks, Virtual WAN's, Express Routes, Private Links, Checkpoints) and Security (CIS Benchmark, Key Vaults, AAD, MFA, MS Defender for Cloud).
  • Grow to be able to create technical documentation for a technical audience and be fully conversant with the change control precepts and practices.

What we are looking for:
Desirable skills and personal qualities:

  • Communication - Be an active listener, adapting your delivery to the audience, with confidence and friendliness
  • Interpersonal competence - Be open to work in a wide variety of teams, learning how to connect with others, get along with people who are different from you, and collaborate
  • Decision making and problem solving - Identifying problems and coming up with solutions is what we do every day, so be a proactive thinker
  • Ambitious, enthusiastic and hard working
  • Imagination - Creativity is enormously important, NRF are looking to push boundaries in our innovation and you will need to think beyond the box
  • Professional and personable
  • Excellent communication and customer service skills and well organised (ready to manage both work and study)
  • Most importantly, have a passion for all things IT

Entry criteria:

  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

Our Apprenticeship Programme applications close on Sunday 11th June 2023.

For more information on our academic course provider, please visit
For any queries regarding this programme please email:

Future prospects:
On successful completion of the Apprenticeship Programme, you will achieve an Azure Cloud Information Communications Technician Level 3 qualification at which point we hope to keep you on board on a permanent basis within our Newcastle office.

Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.