IT Service Desk Analyst Apprentice

Central London

This vacancy is now closed


Employer description: 
At Bionic, we want to make it radically easier for business owners to sort their business essentials. By using a world-class human service, smart technology, and data, our tech-enabled experts help match business owners with the best deals for their energy, connectivity, insurance & finance.

By creating a one-stop-shop for all business essentials, our purpose is to ‘earn the lifetime loyalty of British businesses’.

We are looking for an Apprentice Service Desk Analyst to join us in a fast-paced environment where innovative ideas and projects come to life. 

In the role of Apprentice Service Desk Analyst, you'll be part of the Tech Ops Team and supporting the London Office of 300 people and providing remote support to offices of another 300 users. You need to have aptitude for technology, be a great problem solver and have a passion to learn and grow. 
A can-do attitude will get you far, but a will-do attitude will get you even further and we’ll support you on that journey.

This is an excellent opportunity for an individual to join a high performing team within a rewarding department – offering great personal development and training.

£23,000 per annum.

Key Responsibilities:

  • First line support to the business and helping with proactive maintenance
  • Ensuring all incidents & requests are logged correctly
  • Resolution of incidents where possible
  • Escalate Incidents appropriately and in a timely manner
  • Perform root cause analysis on problem tickets where possible
  • All user administration to accounts on request
  • Hardware support to include desktops, laptops, MFDs and all peripherals
  • Assisting with project work
  • Promoting the best practice use of technology to the business
  • Supporting AV in meeting rooms
  • Communicate with stakeholders to understand requirements
  • Gather feedback from end users about system performance

Desirable skills:

  • Basic IT skills
  • Customer focused
  • Customer led personality
  • Prepared to learn new skills
  • Ability to use Microsoft office 365 applications

Personal qualities:

  • Ability to work within a team
  • A passion for Technology and helping people
  • Confident communication skills
  • Proactive
  • Ability to work flexibly
  • Self-motivated
  • Ability to make decisions and use own initiative
  • Creative, comes up with ideas

Entry criteria:

  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:


  • 22 days annual leave + office closure between Christmas and New Year & extra day off per year of service up to maximum of 30 days (Incl. the days between Christmas and New Year)
  • Life Assurance to the value of 2x basic salary
  • Additional days off for wedding (2 days upon joining)
  • Salary Sacrifice Pension
  • 2 extra days off per year – family/religious leave and charity leave
  • Ability to buy/sell holiday
  • Central London office with fantastic communal spaces
  • Multiple monthly schemes and incentives
  • Ongoing opportunities to progress your career across the business
  • Well-being benefits

Future prospects: 
Possible permanent position and progression opportunities upon successful completion of the apprenticeship.

Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.