Employer description:
As a managed service provider, LCS Group has a diverse customer base ranging from micro businesses to Power Stations.
Overview:
We are looking for a confident individual to join our expanding technical team with the opportunity to learn methods to deploy business networks and support infrastructure for a wide range of businesses.
Reporting to the Projects Manager / Service Desk Manager and mentored by our Technical Director, the candidate will have a unique opportunity to work in an agile team without the limitations of large organisations, giving them access to configure network hardware and equipment from day one along with a diverse range of software platforms.
On-the-job training will be provided by a team of Microsoft & ZyXEL accredited engineers with additional vendor training provided on top of the apprenticeship elements as part of a 2-year program.
Location: Grimsby
Hours: 37.5-hour week 8:30am – 5:00pm, Monday to Friday
Contract: 2 years fixed term contract
Salary: £14,000 per annum
Main duties:
- Responding to customer support issues within customer SLAs, providing break fix response to issues.
- Maintaining the organisations IT Asset register, ensuring accurate records of equipment and service users.
- Providing advice to customers on best practice to maximise the benefits of their IT investments.
- Remediation of daily support issues relating to on-premises and cloud infrastructure, with a focus on root cause resolution to provide permanent fixes.
- Monitoring of client servers & networks with a proactive approach to maintenance, identifying trends and deploying fixes in advance of issues.
- Escalation of issues unable to be resolved, repeat issues or new security threats to the Service Desk Manager.
- Ensuring compliance with service desk processes by customers, obtaining necessary approvals.
- Ensuring compliance is maintained with LCS security safeguards, best practice security methods and education of users to emerging and existing threats.
- Carrying out standard builds of workstations, configuring network equipment as required.
- Providing onsite support if necessary and assisting on onsite deployment projects.
What we are looking for:
The candidate should have the following attributes:
- Experience or interest in PC hardware, building machines and installing operating systems
- Networking devices in a home or learning environment
- Willingness to learn new skills throughout apprenticeship and beyond
- Confident communication skills
Having a driving license is beneficial, but not essential.
Entry requirements:
- an A-Level in ICT
- OR an International Baccalaureate at Level 3 ICT
- OR an A-Level 3 apprenticeship in a similar subject
- OR a BTEC Extended Diploma in IT (180 credits)
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx
Future prospects:
With our career progression pathways, you can take your learning as far as you want.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.