IT Support Apprentice

North Tyneside

This vacancy is now closed


Employer description:
At One IT Support we consider ourselves to be one of the friendliest, most personable technology service companies in the North East, trading since 2011 we pride ourselves on our reputation.

You will have the opportunity to gain valuable skills and experience as you complete a IT Cloud Network Specialist - Level 3 Apprenticeship. 

The IT Support and Field Engineer (Apprentice) position is an exciting role within the technical support department and will involve the successful applicant splitting their time between providing onsite support a variety of clients, and providing remote support from the One IT Support office. 
This will include project and installation work ranging from network installation of hardware and cabling, to access control and IP CCTV systems.

To succeed in this role, you will need to have a passion for IT and providing high-energy customer service to client personnel, all the way up to director level. 

[This role will be based in the North Shields area with visits to client sites within North Tyneside, should you drive your own vehicle mileage is covered at 45p per mile. During busy times and project work, extra hours may become available and you will be encouraged to be flexible regarding these hours.] 

The Role / Responsibilities: 
What will your role as an IT Support and Field Engineer Apprentice look like?

  • Troubleshooting and diagnosing technical issues both onsite and remotely
  • Management of IT infrastructure, including AV equipment
  • Installing, upgrading, and repairing hardware both onsite and in our fully equipped workshop
  • Assisting in project work
  • Responding to support requests via telephone and email in a professional and timely manner

Other duties will be assigned as required by management.

What we are looking for:
Knowledge, skills and experience - required:

  • Highly self-motivated and customer focussed, with excellent communication skills
  • Windows Desktop troubleshooting
  • Experience resolving Microsoft Office application issues
  • The right mindset to understand how a whole site connects together
  • Basic networking knowledge – understanding what a network is and core devices such as routers and switches

Further knowledge, skills and experience - beneficial: 

  • Windows Server experience
  • Experience with Microsoft 365 administration, primarily Exchange, SharePoint, and Teams
  • Advanced networking knowledge – IPv4, VLANs, NAT, Proxy etc
  • VDI Experience – Microsoft RDS
  • A full driving license as well as your own car / van [as travelling is key]

Due to the nature of the role a full enhanced DBS will be carried out.

Entry requirements:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Working week: 
37.5hrs a week, 9am – 5.30pm workday, rare occurrences being 8am – 4.30pm will be required - depending on client needs.


  • Free gym membership
  • Training / Industry recognised certifications
  • Social company events
  • Free hot drinks
  • 32 days annual leave, increasing with length of service
  • We’re growing every year, so there’s lots of opportunities to further your career
  • A 1-hour lunch break

Future prospects: 
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important Information: 
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.