IT Service Desk Analyst Apprentice


This vacancy is now closed


Employer description: 

Churchill Retirement Living are a family-run, privately-owned business and we’re going places.

We’re proud of what we do and the people we work with. We have ambitious growth plans for the future, now employing over 700 people and growing all the time.

We pride ourselves on building beautiful, quality, and purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Our developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence.


We are recruiting for an Apprentice IT Service Desk Analyst to support the Company’s growing IT department, based in Ringwood, Hampshire.

You will use your customer service skills to provide user support on all company supported computers, applications, and software, troubleshooting problems, and advising users on appropriate actions.

Main responsibilities:

The key requirements of the role are to allocate the teams workload by responding to the Service Desk tickets to enable the team to effectively support all colleagues.

You will be the first point of contact for all support tickets, where possible resolving or re-assigning as appropriate to other team members.

Work would typically include:

  • Creating new starter accounts, desktop & remote support
  • Building/configuring PC’s and laptops

An apprenticeship with Churchill Retirement Living also offers a professional, friendly and family values working environment where vital ‘soft’ skills such as report writing, communication, teamwork and effective and efficient working practices will be developed.

Desirable skills:

This is a busy and varied customer facing support role. To be successful you will need:

  • A keen interest in IT and a good working knowledge of Windows Operating Systems and Microsoft Office products.
  • Excellent customer service and communication skills
  • A can do, positive and helpful attitude
  • Effective analytical and problem solving skills
  • Solid organisational skills and the ability to effectively prioritise your workload
  • A high level of attention to detail

Personal qualities:

  • To be capable of working alone or as part of a team

Desired qualifications:

  • GCSE or equivalent in a Computing related subject (Grade C/4/5) 

Entry requirements:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:


We are a growing company and apprentices are an important part of our growth plans. We want to set you up for success, not only in your apprenticeship, but in your future career.

So regardless of which apprenticeship you are taking with us, you can expect.

  • To gain a recognised qualification in the profession of your choice, all fully funded from your apprenticeship training provider.
  • To join a network of other apprentices, in other departments across the business, to learn together and support one another.
  • A day a week to focus on your qualification, attend lectures with your training provider, or spend time working on assignments or projects.
  • A workplace mentor who supports you day to day, and helps you apply your learning and develop your skills in the workplace.
  • Additional training from our Training Academy team to provide you with the skills you will need as you progress you career.
  • A workplace buddy, who is an additional friendly face to support you, that has been through an apprenticeship programme with us, and knows, first hand, what it is like.
  • A permanent role on successful completion of the apprenticeship

Future prospects: 

Career progression and development. 

Other Information / Dates:

  • Candidate Selection Process - July 
  • Succesful Candidate Start Date - 4th September 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.