Employer description:
We are a leading IT company offering a complete out-sourced IT solution to organisations across the UK. Our team of experts have an extensive track record in delivering software and hardware solutions to major blue-chip clients and our technicians are highly skilled in planning, implementing and trouble-shooting. We act as a full service out-sourced IT department for organisations, providing nimble around the clock care.
Providing a first-class service is at the heart of what we do and work closely with clients to ensure their IT needs are met on time and within budget. Thanks to our relationships with major hardware and software vendors we can help you improve and maintain your IT security, networking, and all-around IT solutions.
Overview:
We are now looking for an eager candidate to join us as an apprentice.
You will have the opportunity to gain valuable skills and experience as you complete a IT AWS Cloud Support Specialist - Level 3 Apprenticeship.
Salary:
£13,500 per annum.
Responsibilities:
- Being the first point of contact for all incoming support calls, emails, and sessions
- Ensuring all forms of support call are logged in the system and the client is kept updated
- Manage incident and request tickets ensuring established SLA’s are met
- Providing support to all staff onsite and remotely
- Help the Helpdesk Management Team with continued business improvements
- Communicate daily to clients with open tickets
- Being an available onsite resource 5 days a week, to be hands-on to resolve all IT problems
- Managing the client’s expectations with ongoing tickets
- Ensure all client-related problems are logged correctly
- Inform the Lead Engineer of any tickets requiring escalations
- Working with client’s 3rd party suppliers and vendors when appropriate
- Adhere to all company policies and procedures
- Ensuring that all role related KPI’s are met
- Logging, managing, and resolving client IT issues
- Maintain desktop asset register and configurations
- Undertake any other reasonable duties as required to meet the needs of the business
What we are looking for:
Desired skills:
- Ability to learn and think on your feet
- Strong communication skills
- Excellent troubleshooting and problem resolution skills
- Excellent client service
- Positive attitude to work
- Strive to continuous improvement
- Able to work independently under pressure
Entry requirements:
- 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
There is a strong possibility of gaining a full-time role once you have successfully completed the apprenticeship.
Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.