Employer description:
Our client is home to over 3000 brands, shop designer fashion and accessories, luxury beauty, fine jewellery and watches, food, furniture and more – in-store and online.
Position purpose:
You will be working within the Harrods Digital Technology DevOps Team responsible for the support and overall service of all production and non-production application environments across the digital estate, as well as supporting the ownership and management of all associated deployment pipelines.
As the DevOps apprentice, you will assist with all day-to-day operational activities while working hands-on as part of the team. Working closely with the other functions within Digital Technology, you will align with the development lifecycle to support the effective delivery of new functionality and projects.
You will need to collaborate with a variety of different teams across the Harrods business, including the wider IT function, plus a range of third-party technology partners to ensure seamless service.
At all times you will need to ensure that monitoring, security, and any performance implications are considered and that the correct measures are put in place to detect problems at the earliest opportunity. You will also support proactive measures that can enable the team to preventatively optimize and continuously improve the solutions.
Overview:
You will be enrolled and required to complete the DevOps Engineer level 4 apprenticeship 17-month program. This means taking responsibility for all aspects of the development and operations process - the design, build, test, implementation, release, and continual iteration of products.
Salary:
£30,000 per annum.
Responsibilities:
- Supporting the investigation and resolution of incidents and requests related to the Digital Technology platforms and systems, integration and third-party components.
- Helping to promote best practices, standards and processes by documenting.
- Assist with Managing and reporting on any operational issues raised for Harrods Digital Technology systems, ensuring that resolutions are met within business SLAs or targets.
- Assist with the Management, monitoring, and maintenance of all monitoring tools and alerting mechanisms, ensuring that the systems are monitored, and alerts efficiently tuned.
- Assisting with building and supporting the deployment pipelines across all environments, and coordinating with the Test & Release Manager to ensure releases are planned and deployed on schedule.
- Working collaboratively with the development team throughout the software development lifecycle to review and understand architectural/infrastructure decisions, and ensure that all developments are supportable in the live environment.
- Ensuring that all change activity is tracked, and risk assessed with mitigations defined, and approved.
- Maintaining/Triaging incidents/requests in Harrods ITSM tool and work Queue.
- Creating and maintaining user and technical documentation.
- Working with IT Service Management to ensure that business-impacting incidents are accurately and promptly communicated and resolutions remain within business SLAs.
- Ensuring that all activities comply with Harrods security policies and meet PCI DSS / GDPR / PII compliance requirements as appropriate.
- Ensuring that the DevOps Lead is informed of any operational activities that affect wider business systems.
- Ensuring change requests are managed through the change advisory board (CAB) for the core Harrods Information Technology teams.
What we are looking for:
Skills and personal qualities:
- Ability to work as a team player.
- Interest in Cloud, Scripting, software development, and IT security technologies.
- Practical mindset with a hands-on approach.
- Willingness to learn and develop new skills.
- Problem-solving and attention to detail.
- Basic Microsoft knowledge (Word, Excel, Outlook).
- Strong customer service focus when dealing with both internal and external parties.
- Excellent interpersonal and communication skills.
- Excellent time-management skills and the ability and willingness to multi-task.
- Flexibility and readiness to adapt to changing priorities.
- Strong work ethic and unwavering commitment to Harrods values.
- Ability to perform duties effectively with minimum supervision and guidance.
As well as:
- Knowledge of cloud technologies, particularly the Azure platform
- Excellent problem-determination skills and the ability to diagnose technical issues.
- Understanding of Agile, SCRUM, or Kanban methodology.
- Understanding Scripting languages such as PowerShell, YAML, Python, or C#.
- Knowledge of basic database maintenance, administration, and performance optimization concepts
- Knowledge of basic networking principles (DNS, routing, firewalls, load balancing, etc.)
- Understanding of Linux, Apache, Windows Server.
- Understanding of recording and analysing data.
- Understanding of IT industry standards such as ITIL or ISO27001
Entry requirements:
- Level 3 Software apprenticeship
- OR A-Level in a STEM subject (in Technology and Maths fields only) and successful completion of our Aptitude Test
- OR BTEC Diploma in IT and successful completion of our Aptitude Test
- OR two years' experience in a relevant role and successful completion of our Aptitude Test
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx
Benefits:
- Holiday entitlement of 22 days per year, rising to 27 days over your first 5 years of employment
- A range of excellent benefits
Harrods Values:
We have five employee values that show us the way:
- We take pride
- We Strive to Exceed
- We are One
- We are Human
- We Build Trust
These values are the behaviours and ways of working that we attach the most importance to at Harrods. We use our values to illustrate how we want to be with each other, with customers, suppliers, and with other stakeholders.
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.