IT Apprentice


What's in it for you?
We offer a real sense of family at Simpsons Malt, and that’s not just because Simon and Richard Simpson work within the business on a daily basis.

Many of the people who work at our maltings in Berwick-upon-Tweed and Tivetshall have worked with us for two, three and even four decades, many doing so alongside members of their own families. This sense of family, this teamwork, is a vital part of our success.

You will have the opportunity to gain valuable skills and experience as you complete a IT Azure Cloud Support Specialist - Level 3 Apprenticeship. 

£21,000 per annum.

Your role and responsibilities do not limit your duties, and the Company may require you from time to time to do any work within your capacity to support the Collective Ambition of the Business including but not limited to holidays and absence of others.

  • You will be supporting the business ICT infrastructure and systems the company needs to support it’s strategic, tactical and operational objectives
  • Deliver against targets to the required standard whilst following business processes and procedures 
  • Use time effectively and deal with requests promptly 
  • Meet deadlines on key tasks and set priorities based on the business plan 
  • Adapt to setbacks and changes, using the available tools to plan and organise work
  • Identify opportunities to share knowledge and skills, treating everyone equally and fairly     
  • Maintain and promote effective teamwork
  • You will be working with all users across all teams to provide IT and Telecoms support via a service desk

What we are looking for:
Skills and Qualities:

  • Job Knowledge - To display a good understanding of the requirements of your role and demonstrate the necessary skills to fulfil the business needs.  
  • Commitment and Reliability – To follow company policy, be self-sufficient, motivated, and able to work without constant supervision, with good levels of attendance and timekeeping.  
  • Quality of Work – Committed and able to follow business processes and procedures. 
  • Planning and Organisation - Can adapt and meet deadlines.
  • Effective Communication – Demonstrate effective communication skills, sharing information clearly and effectively. Adapt style of communication to meet the needs of the individual and situation, recognising how and when to assert yourself.  
  • Proactivity & Continuous Improvement – Actively identify problems and consider different solutions and deliver improved ways of working. Work using own initiative and demonstrate creativity and innovation, asking for help when needed, using internal and external help with issues.  
  • Flexibility – Receptive and open-minded to change. Able to adapt to changes in culture, systems and procedures. Show willingness to improve and take on new challenges.  
  • Teamworking/Relationship with Colleagues – Work well with others to create a positive working environment. Contribute to team and departmental goals, developing trust and credibility.  
  • Relationship with Management – Understand the role/responsibilities of your manager. Willing to accept and learn from their feedback. Provide constructive feedback to management, being open and honest, and keen to work together.  
  • Temperament - Reasonable and able to remain in control. Objective, constructive and enthusiastic, working well under pressure. Be able to cope with setbacks and disappointments and able to move on. 

Entry requirements:

  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject 
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above) 
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Working week:
The total hours per week will be 37.5.

Future prospects:

  • Progression
  • Full time role
  • Holidays 

Important Information: 
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.