Why Murieston Medical Practice?
An exciting opportunity has arisen for a motivated Apprentice Patient Services Advisor to join the Murieston Medical Practice.
This will be a 1-year apprenticeship where the successful applicant will work towards a Diploma with QA, receiving support and mentoring throughout the placement.
The Patient Services team provide a full reception service to patients and healthcare professionals within and outside the Practice. The department also ensures patient records are accurate, prescriptions are produced, and all information is actioned appropriately.
Murieston Medical practice, which is part of the wider NHS Scotland network, provides a healthcare service to the local and surrounding area.
This is a fantastic opportunity to develop your skills and start a steady career within the medical practice. This role also allows an individual to explore the benefits of working for the NHS, such as their Blue Light Card high street discount and up to 30 days annual leave per year.
Do you have a keen interest in customer service and want to start your career in healthcare?
Interested? Apply Today!
What's Involved?
You will receive on the job training and mentoring to achieve the following key objectives:
- Provide a professional reception and administrative service to patients, doctors, management & other health service professionals
- Work effectively and unsupervised in often complex and unpredictable circumstances
- Understand and contribute fully to the functioning of both the reception and the wider Practice team
- Make use of your own judgement, resourcefulness, common-sense and local knowledge to respond to patients’ enquiries.
- Make decisions to ensure the smooth running of the reception service in accordance with Practice protocols and policies.
- Be part of a small team but also able to work alone when necessary
In addition, there will be structured training provided by QA and an opportunity to obtain a professional Digital qualification. It is anticipated that a successful apprentice will have the opportunity to progress within the practice and further within the NHS network if desired.
What do they need from you?
- Are you aged 16-19 and want to work in Patient Services whilst getting your Diploma?
- Do you understand the importance of patient confidentiality and workplace security?
- Do you have a willingness to learn new skills and take instruction?
- Do you have a friendly nature for building relationships with people and want to work as part of a busy team?
- Do you have the enthusiasm and determination to make a positive impact using good verbal and written communication skills?
- Do you have a positive attitude to support colleagues delivering patient care?
- Are you a good communicator?
- Are you able to prioritise your workload?
Additional Information:
- Salary - £ £17,422.28 per annum
- Future Salary - To be discussed on completion of apprenticeship
- Working Hours - 37.5hrs per week Mon- Fri: 7.30am – 3.30pm and 10am – 6pm on rotation
Company Benefits:
- Blue Light Card high street discount
- Up to 30 days annual leave per year.
Future Prospect
- A full-time role on completion of apprenticeship, with the option of progression in the medical practice and the wider NHS network.
Important Information
“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”
For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.