Employer description:
Bowker IT is a well-established North-West based company with ambitious growth plans and is recruiting in order to support this.
Overview:
QA Ltd have partnered with Bowker IT to assist with the recruitment and training of a L3 IT Apprentice to join their helpdesk / expanding team based in Morecambe.
Salary:
£17,000 - £20,000 per annum. --- dependent on experience.
Main responsibilities:
- Working with and supporting the team.
- Provide first line helpdesk support to customers.
- To accurately diagnose software and hardware faults and to be able to resolve a large proportion of client problems via remote networking and client site visits.
- Provide a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of progress.
- Handle multiple assignments simultaneously.
- Implementation and provide ongoing support for SME and the Education sectors infrastructure solutions.
- In addition, you may be called upon to do other duties as demand occurs.
Progression within the role:
The successful candidate will:
- Develop into working on projects.
- Visit customer sites.
- Be an integral part of the IT function.
Required skills:
- Professional, friendly manner
- Excellent Interpersonal skills: (telephony, communication, active listening and customer-care)
- Analytical and problem-solving skills
- Ability to multi-task and adapt to changes quickly
- Excellent time management
- Able to work in a fast-moving environment
Expected attributes:
- A passion for IT
- A keen to learn attitude
- Be self-motivated
- A good work ethic
- Ability to work as a team
Entry requirements:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:
- 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx
Working week:
40 hours a week.
Benefits:
- You will receive excellent career development and training opportunities
- Will be expected to gain Microsoft and VMware Certifications to further their career
- 22 days holiday
- There is a company pension
- Onsite parking
Future prospects:
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Important information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.