IT Support Technician Apprentice

West Yorkshire

This vacancy is now closed


Who you’ll be working for:

Cosurica are a Bradford based IT Support and Consultancy business. We focus on understanding your business, helping you avoid problems with compatibility, compliance, security and storage capacity; making IT really work for you.

What’s in it for you:

This is a training role, contributing to delivery of quality communication, technical support and implementation services to our customers. Our apprentices are often the first to touch a new Helpdesk Case, making sure issues are handled quickly and customers are kept updated. Apprentices are supported by the more experienced members of our Support Team.

We have a great cafe, various lunch takeaways and even a gym just round the corner. A park and open countryside are within a minute’s walk, an interesting and a wide variety of independent food and gift shops, galleries and cafes are in nearby Haworth. We’re only a short bus ride from Keighley town centre with great rail and bus links to Leeds, Bradford, Skipton and beyond.

The company offers excellent benefits, such as:

  • A fast-paced and varied environment
  • A proactive approach to ongoing training to help you develop life-long skills
  • The opportunity to work in a pleasant location with good public transport links
  • Free parking on-site, if you drive and have your own transport
  • Free shower and changing facilities, if you fancy cycling to work or going for a countryside run at lunchtime
  • A powered ‘Sit-Stand’ desk with a comfy and supportive office chair and premium brand technology to work on
  • We're a real Living Wage Employer, so everyone here gets fair pay based on their effort, attitude, skills and qualifications
  • A generous holiday allowance

You will be responsible for:

  • Providing basic technical support and other IT- related services
  • Communicating and liaising with customers as a ‘First Point of Contact’
  • Recording and monitoring incidents, problems and change requests reported by customers
  • Developing and maintaining good relationships with our customers and colleagues
  • Communicating effectively with colleagues, hardware and software suppliers, partner support providers and those of our customers
  • Developing a solid understanding of the basics of Cyber Security best practice
  • Turning communications received from customers into Helpdesk Cases (support tickets) and referring new opportunities arising to the Sales Team
  • Documenting in detail what is done on every Helpdesk Case
  • Making sure that customer documentation is well maintained
  • Splitting cases involving multiple issues into separate cases as appropriate
  • Carrying out remote troubleshooting
  • Escalating cases which require more experienced support
  • Following all our security procedures and keeping a vigilant watch for security issues

You will need the following skills:

  • A love of challenges and ability to solve problems
  • Great communication skills, inc. active listening
  • The ability to type quickly and accurately while talking on the phone
  • A deep desire to deliver an amazing customer experience
  • A good base of knowledge of IT applications, software and hardware and the strong desire to keep on learning
  • The ability to communicate clearly with both technical and non-technical people (in English, since 99% of our customers are UK-based, but if you speak other languages too it can come in handy)
  • Act with respect and professionalism at all times
  • Maintain your personal motivation and commitment to keep abreast of rapid technology developments and acquire knowledge and skills in line with the business requirements of the company

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Find out more here:

Future prospects:

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.