Employer description:
InVentry are a fast-paced and growing technology company, specialising in the development and provision of touch screen visitor management solutions across both education and modern business.
Back in 2010, InVentry created and defined the sign in and visitor management market. Since then, InVentry continued to pave the way by producing innovative new features that solve real world problems.
Over the last 5 years we have seen exponential growth; culminating in being named in the Deloitte Global Fastest 500 growing companies in technology from Europe, the Middle East and Africa.
InVentry have also gone from a little over 100 organisations to more than 8,000 across the UK, and now handle a staggering 5.7 million sign in and out events (up to 49 every second) and capture over 146,000 visitor images every week.
Although InVentry are rooted in education, the unique and special requirements of the education market means that the InVentry system works perfectly across any business sector.
Overview:
An exciting opportunity has arisen for a 1st Line Technician Apprentice to join our growing InVentry support dream team.
This team is a vital part of the organisation, as we’re the first point of call for thier 8,000+ customer base (and growing!).
We aim to make customers feel part of the team, working closely together to resolve technical issues.
Salary:
£16,000 - £18,000 per annum.
Working week:
40 hours a week,
8.00am or 8.30am - 5.00pm or 5.30pm.
Duties:
- Answering incoming calls and chats
- Responding to and working on support tickets
- Managing assigned tickets in a timely manner, ensuring customers are kept up to date
- Ensuring all queries / issues are logged accurately on our ticketing system (Zendesk)
What we are looning for:
Skills/Experience:
- Experience with Technologies such as Zendesk, Microsoft Azure, Microsoft 365 other Cloud Systems
Personal qualities:
- Strong ability to problem-solve and thinking logically
- Friendly, warm and welcoming
- A team player with a “one team” mentality
- Solid listening skills
- Drive for personal development
Entry requirements:
The entry requirements for this Cloud Network Specialist programme are as follows:
- 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx
Benefits:
- An InVentry scorecard; designed around supporting your development and progression
- Documented monthly 121's
- Progression and Career conversations/planning
- A competitive salary
- Private healthcare
- Income Protection Cover
- Pension scheme
- An extra birthday treat; your birthday off work!
- Free on-site parking
Future prospects:
An InVentry scorecard; designed around supporting your development and progression
Microsoft Azure Level 3 IT with Azure Fundamentals Accreditations
Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.