IT Service Desk Apprentice


This vacancy is now closed


Who you’ll be working for:

Jupiter IT Solutions are a growing IT Consultancy organisation that prides itself on its proactive IT support and consultancy. Our target market are clients that know the importance of IT systems and as a result are prepared to pay for better service. Our aim is to be known as the best IT provider in the area and to be consider the best in our field. We want to be a company with such an outstanding reputation that our team are proud to be a part of it.

What’s in it for you:

As a QA apprentice, you’ll gain on-the-job experience, earn a salary, and receive all your training at no cost to you. With our career progression pathways, you can take your learning as far as you want – all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely debt-free. 

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

You will be working in a friendly, fun working environment based on team values and will have access to the company’s own training resources.

You will be responsible for:

  • Providing desktop, server and network support
  • First and second line support on our busy helpdesk
  • Administration of Microsoft 365
  • Diagnosing and resolving technical issues within SLA's
  • Logging technical issues to our IT Helpdesk
  • Escalating IT issues to the Senior IT Engineer where necessary
  • Monitoring backups and testing restores
  • Undertaking small to medium-sized IT projects as instructed by a manager
  • Setting up and configuring new laptops and desktops
  • Installing authorised software to laptops and desktops
  • Managing Active Directory
  • Managing and supporting Firewall devices

You will need the following skills:

  • Interest in a career in IT
  • A thirst to be trained to a higher technical level
  • A love of all things IT
  • Customer focused
  • Excellent communication skills - both written and verbal
  • A positive “can do” attitude
  • Having the ability to drive will be an advantage but it is not a necessity

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Find out more here:

Working week:

37.5 hours per week

Future prospects:

A full-time job offer upon completion, career progression and promotion opportunities to senior roles.

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.