Employer description:
SCC (Specialist Computer Centres) is the leading IT services organisation in Europe. We have been established for over 40 years and have a turnover in excess of £3 billion.
Overview:
You will have the chance to gain valuable skills, knowledge and experience as you complete a L3 Data Essentials Apprenticeship.
Title / Position: IT Repair Centre Administrator
What’s in it for you:
Join SCC on a journey of learning and personal development as an IT Repair Center Administrator Apprentice at SCC's head office in Birmingham.
Your role would be to be part of an ever growing and exciting IT company on the wave of change. SCC will support your journey by providing mentoring and customer training alongside industry recognised accreditations on manufactures such as IBM, HP, DELL etc.
Your role will require you to Provide Administration and Inventory support to the Repair Centre operations.
Salary:
£16,500 per annum.
Duties: [will be to:]
- Provide a professional Administration service to local Repair Centre teams
- Monitor and process reactive queue’s within the Repair Centre
- Carry out relevant Warranty Administration Processes e.g. Log Claims, arrange Part returns etc.
- Ensure that the Telephones are answered promptly at all times
- Request and receipt parts requests
- Escalate to Regional Operational Team Leads where parts are still outstanding and run the risk of not being returned within criteria.
- Escalate any process none conformances to Line Manager
- Adhere to all relevant ISO standards
- Provide support and cover for Inventory Role as and when required
- Manually handle physical items with variable size and weights, assistance provided where required e.g. >1 person lift items.
- Maintain your work area and ensure care of Company property used
- Undertake Health and Safety activities commensurate with post and or SCC Group Health and Safety Policy
- Assist the Management teams in the daily running of the centre, through the above and any other duties as necessary.
What we are looking for:
Skills, Knowledge and Experience:
- Excellent administration skills
- Ability to carry out day to day tasks within agreed time scales
- Ability to communicate effectively
- Ability to work under pressure and within timescales
- Attention to detail
- Mature Outlook and approach to duties
- Ability to understand processes and procedures
- Able to provide a level of service to internal and external customers
- Knowledge of stock processes and inventory management (Advantageous)
- Ability to gain SC clearance with no Caveats
Entry requirements:
The entry requirements for this apprenticeship programme are as follows:
- 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx
Working week:
40 hours per week.
Future prospects:
Successful candidates will be enrolled as a IT Cloud Apprentice, following the Information Communications Technician Level 3 Apprenticeship standard. There is further development potential to be fast tracked to higher level engineering grades with potential opportunities in the future to move into other roles within SCC.
Important information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
Furthermore, to be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.