Employer description:
Group 1 Automotive is an international automotive retailer group and has come to be a trusted seller of vehicles by a range of marques. With over 70 sites currently operating in the UK, we believe in nothing less than automotive excellence, which is at the forefront of our customer service. Our long history has positioned us at the very pinnacle of automotive retailing as we continue to exceed our customers’ expectations.
Made up of subsidiary groups, Group 1 Automotive have dedicated specialist teams who strive to deliver a quality of service that cannot be found elsewhere. We will always put your needs first, making sure that you are on the road without any stresses or worries.
Whatever your needs, our team of manufacturer experts are here to provide an unrivalled experience for you and give your vehicle all the care and attention it deserves.
Overview:
We are now looking for an eager candidate to join us as an apprentice.
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.
Detailed Responsibilities:
- Working with the IT Support Telephone line and Ticketing System, assisting users seeking technical assistance and logging support tickets on the company Helpdesk system.
- Checking, categorising, prioritising and assigning out of incoming supports tickets.
- Providing remote desktop support, machine imaging and software deployments to dealership users.
- Become disciplined in communication, internal customer service and administration skills whilst providing IT support to all users.
- Develop skills to support and roll out desktop hardware as required to new and existing users retaining movement, integrity and security of data.
- Develop hardware trouble shooting skills primarily dealing with Windows PCs, mobile devices and network printers, Android and IOS tablets.
- Develop understanding of networking principals and basic troubleshooting to support the Group Infrastructure Team in the effective operation of group telephone systems and all related IT infrastructures.
- Liaise with third party hardware and software suppliers support to troubleshoot and fix problems.
- Assist the Directors, Department Managers and staff to obtain best use of PC’s and software.
- Provide technical support in all areas in line with enhancement of knowledge and skills.
- Support control of IT hardware records ensuring integrity of existing hardware database.
- Obtain a basic working knowledge of all Keyloop Dealer Management Systems, Brand and third party business applications. Support Systems Team in the set up and maintenance of users and applications.
- User Administration through the company JobRouter Process, incorporating New Hire User creation, closing down Leavers accounts and permissions, Change of access requests.
- Working with HR/Payroll to ensure audit compliance of all New Hire / Change of access / leaver requests.
- Assist with the New User on-boarding process by ensuring they have their logins and access to all their required systems when they start and showing them how to login, access webmail and how to log support tickets through the company ticketing system
- Establish good time management skills to ensure requested tasks delivered on time.
- Perform and assist the board, line management and other staff with other ad hoc projects of an IT nature or tasks required by the company.
- Familiarise yourself with the contents of the Company Handbook and work within the framework of the Company’s Terms and Conditions of Employment.
- Promote a climate of total customer satisfaction and deal with customers and queries in a courteous and swift manner.
- Establish a working pattern that allows you to carry out all work practices safely in accordance with the Company’s Health and Safety Procedures.
This job description is a record of the main duties and tasks relating to your job function.
It is not an exhaustive list, and you may be requested to carry out other duties at different times.
It may also be necessary to alter your duties as a result of changes in policy, legislation or technology.
The job description is subject to review at the discretion of Management.
What we are looking for:
Skills and qualities:
- Professional, approachable, reliable and trustworthy
- Confident telephone manner
- Self-confident, adaptable and flexible
- Confident at following through on tasks and resolving enquiries
- Proactive and innovative
- Positive attitude to change
Entry requirements:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:
- 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx
Working week:
8:30am - 5:30pm, Monday- Friday / 40hrs a week.
Salary:
£18,000 per annum.
Future prospects:
Once you have successfully completed the apprenticeship, there is the potential to gain a permanant position.
Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.