Based in Edinburgh, Stampede are a fast growing tech business with impressive partnerships around the world with further plans for global expansion. They are a small, friendly team with huge ambitions and are looking for an IT Support Apprentice to take on this fantastic opportunity to join the digital revolution.
As the IT Support Apprentice, you will be working on the Helpdesk front line dealing with 1st and 2nd line support calls using your own initiative to problem solve and think outside the box while gaining invaluable professional hands on experience. You will be responsible for resolving issues, reporting bugs, testing and quality assurance, helping to manage improvements and much more.
Alongside this, you will be gaining further technical skills in areas such as Networking, Infrastructure, Cloud providers, Core internet technologies, accurately using ticketing and marketing software.
You will gain an SCQF Level 6 Diploma in IT Professional Modern Apprenticeship (comparable to a HNC or first year of university - don't miss the opportunity!
What You Will Learn:
Technical Skills
We’re not expecting you to have skills in all of the below however these are the technical things that support our product so being confident in learning them is essential:
- Networking technologies – LAN / WAN and Wireless
- Core internet technologies – Routing and Switching, DNS, DHCP, OSI Model
- Professional grade WiFi Access Points & their cloud controllers (Ubiquiti UniFi, Ruckus, Cisco
- Meraki, OpenMesh)
- Infrastructure technology; EC2, S3, RDS, Route 53, IAM, Lambda, API Gateway
- Cloud providers, specifically Amazon Web Services (AWS)
- Marketing software used within Hospitality; Mailchimp, DotMailer, Facebook, Constant Contact,
- Zapier, Drift etc.
- Support ticketing software and CRM i.e. ZenDesk, ZohoDesk, AutoTask etc
What You'll Be Working On
- Solving problems!
- 1st line support via Telephone, Email Ticketing and LiveChat - understanding the issue an triaging effectively whilst maintaining open communication channels with the customer
- 2nd line support, functional & technical
- Helping the product team to manage improvements and reporting bugs
- Testing and Quality Assurance - new features and bug fixes
- Manage, maintain and improve infrastructure supporting our product including internal and external Knowledge Bases
- Supporting partners out in the field (you on the phone, supporting a partner who is on site)
- Implementing all-new Stampede customers
- Working with 3rd party IT providers to implement as above
Qualities and Attributes
- Willingness to build and maintain relationships with customers and partners
- Ability to manage workload, prioritise and make decisions as to what needs to be completed and when
- Team player Passionate about the IT industry
- Committed to at least 2 years
- Eager for progression
- Problem solver
- Quick learner, value-driven, highly inquisitivity
- Energetic, enthusiastic with a strong desire to always improve
- Exceptional verbal and written communication skills
- Coachability