Employer description:
Allied Worldwide Limited was established in the UK in 1992 and its headquarters is located in the scenic county of Buckinghamshire, about 20 miles from Central London. We have operations in EMEA, North and South America, Australia and Asia Pacific.
We are a Company that have continuously challenged traditional business models and kept ourselves "ahead of the curve". Our clients and employees have always guided our basic strategy and direction; so much so that we named the company after our most basic principles. We are, and always will be "Allied" to our client's needs and objectives.
Overview:
You will have the opportunity to gain valuable skills and experience as you complete an IT Azure Cloud Support Specialist - Level 3 Apprenticeship.
Allied Worldwide is offering a comprehensive in house training programme within in the framework of the national apprenticeship scheme.
The Role:
You will be the first point of contact for all technical issues logged by the desk.
As well as prioritising and assigning calls, you will also analyse and diagnose IT related problems and provide advice and guidance on how to resolve them.
Key Responsibilities:
- Work as part of the global customer services team and provide the right quality and level of service in a timely manner
- Be the first point of contact for all technical questions and queries, escalating when necessary
- Update internal databases to ensure accurate call logging, response times and billing
- Deal with customer problems in a calm and polite telephone manner
- Documenting processes
What we are looking for:
Key Technical Skills required:
- Basic knowledge of PC software/hardware, peripherals and mobile devices
- Working knowledge of MS Office Suite
- Able to travel around London and High Wycombe area
*Must have a drivers license and own transport*
Preferred:
- Speak a second language other than English, preferably a European, or Asian language.
Entry requirements:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:
- 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx
Future prospects:
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.