Who you’ll be working for:
San-IT is located Stockport, Greater Manchester near Cheadle Hulme Train Station. They are an established, rapidly growing, forward thinking IT support company that provides a wide range of IT Services, Cyber Security and Consultancy to small and medium sized businesses in the North-West and beyond.
What’s in it for you:
You will be working collectively as part of a multi-skilled team to ensure that you consistently deliver an outstanding service to an assigned group of clients. You will be exposed to a wide range of clients with various technologies, complexities and scales. You will work with the end users directly, offering technical support to them via telephone, email and through the ticketing system.
San-IT are a great place to work because they prioritise your wellbeing. You will get a day off for your birthday plus 2 Sanity Days per year (A day away from work to do anything that will improve your sanity!). They provide regular staff training and offer all staff opportunities to progress.
You will be working in a friendly office environment that values each and every team member and their contribution. The office has a breakout area with a pool table, breakfast and beer in the fridge on Friday, lunch paid for the whole team every month, two team social events per year, staff awards and flexible working from home and the office.
You will be responsible for:
- First line technical support for hardware and software related issues
- Taking ownership of tickets through to resolution
- Accurate and detailed recording of tickets in the helpdesk system
- Working to SLA timeframes, escalating where necessary
- Ensuring regular and timely communications with clients to manage expectations
- Commitment to consistently delivering an outstanding service
- Some site visits to client sites as required
You will need the following skills:
- Excellent communication skills, both written and verbal
- Good organisation skills and attention to detail
- Passion for helping people
- Passion for technology and keen to learn and progress
- Able to work as part of a team
- Ambition and strong work ethic
- Experience in a customer facing role is an advantage
Entry requirements:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here: https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx
Working week:
35 hours per week, Monday - Friday, 8.00am - 4.00pm or 9.00am - 5.00pm
Future prospects
Many of the company’s former apprentices still work for the company in higher up positions.
You could also be offered a full-time role within the company on successful completion of your apprenticeship - with more training offered as you develop your career.
Important information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.