Apprentice Service Controller

Glasgow, Lanarkshire

Are you an enthusiastic, logical person with a passion for teamwork and providing excellent customer service?
Would you like to kickstart your career with one of the UK's largest office technology providers? 
An exciting opportunity has arisen to join the friendly team at NCS Office Systems as an apprentice service controller. In this role, you will quickly pick up the skills and knowledge needed to be successful and will become a valued member of the team while completing an SCQF Level 6 Digital Applications Apprenticeship. This position is a fantastic environment to grow your skills and learn all about digital administration in a friendly, fast paced environment.


About NCS

NCS Office Systems helps their customers to improve workspaces and maximise business performance by providing integrated office systems across the UK. NCS supply and service copiers, printers and mailroom products throughout offices in the UK. NCS Office Systems is a fantastic place to work alongside a friendly and supportive team who pride themselves on valuing their staff, many of whom have been with the business for many years.

Main Responsibilities 

• Log all Service Calls for all regions in the internal CRM system
• Monitor call response times using internal systems and escalate if needed
• Allocate and manage the diaries of copier engineers using diary management systems
• Ensure that NCS is delivering on the agreed SLA's (Service Level Agreements) by effectively managing and monitoring calls and engineers using the internal systems
• Effectively prioritise and plan calls and visits using internal processes
• Taking ownership of Service Calls and following internal processes using internal systems
• Record regular updates on all calls, specifically those over contracted SLA
• Liaise with other departments and assist them in service-related issues
• Ensure customer communication (via email or phone) delivers excellent customer care and is within specified time frames
• Communicate with service agents, internal stakeholders and external stakeholders using various technologies such as SharePoint, teams etc.
• Assist with administration of the Service Department

Desirable Skills

  • Some experience with Microsoft packages would be beneficial
  • Customer service skills
  • Experience with working in a team

Personal Qualities

  • A self-starter who can use their own initiative 
  • Strong communication skills
  • A strong work ethic
  • A good phone manner
  • Adaptable to work in a fast-paced environment
  • Ability to take ownership on workload
  • Team player
  • Excellent time keeping


  • Salary £16,000 - £20,000 per annum depending on experience
  • 8.30am-5.30pm, Monday - Friday


Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website.

Note: This advert may close early if a suitable candidate is found before the advertised close date is reached