Second Line IT Support Apprentice


This vacancy is now closed


Who you’ll be working for:

Founded in 1995, ABCOM (originally Albion Business Computers) started out as a computer asset management company, securing high profile contracts with reputable clients such as American Express and Sussex Police. 

Recognising the problems businesses had with transitioning from manual to automated systems, we evolved to provide a support service and consequently added Brighton & Hove Albion Football Club to our expanding list of customers. 


We’re looking for an energetic and outgoing candidate to join us as an apprentice, someone who can grow with the company. 

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Network Engineer Level 4 Apprenticeship.

Probationary period: 

6 months. 

Performance Appraisals: 

6 monthly reviews with feedback. 

Key Responsibilities:

Duties: to be performed under the guidance of the directors.

Provide telephone and remote second line support

  • Provide site-based installation of hardware and software
  • Provide site based second and third line support
  • To cover Sussex and occasionally London areas

What we are looking for:

Essential: [will be to have:]

  • Experience in all aspects of installation and support for Windows 10 and 11.
  • Experience in all aspects of support in relation to Server 2019.
  • Experience in all aspects of support in relation to Microsoft Office 365.
  • Experience with installation and support of networked based printing
  • Basic PC based hardware diagnostics and fault-finding abilities
  • Experience with setting up internet routers, wireless networks from various vendors


To hold a full UK driver’s license and have own vehicle will be essential as travelling to different locations will be a key factor to the role.


  • To be experienced in all aspects of support in relation to Server Operating systems
  • The ability to carry out structured cabling, termination and testing
  • Completed at least one Microsoft qualification module
  • Voip Telephony Experience


Ideally, you will have a minimum of twelve months commercial IT experience operating in the small to medium business market supporting 10+ users – ideal, not essential.

Personal attributes:

  • Have the physical fitness to complete the role as demanded by the duties above
  • Good interpersonal skills to communicate with team members and the Clients in small operating environments
  • A good telephone manner and a cheerful disposition
  • Be able to work as a part of a team and adapt accordingly
  • Presentable and clean
  • Good time-keeper
  • Committed
  • Reliable and trustworthy
  • Ability to work unsupervised
  • Motivated
  • Good attention to detail

The successful applicant will have to successfully complete a CRB check.

Entry requirements:

The entry requirements for this programme are as follows:

  • An A-Level in ICT
  • OR an International Baccalaureate at Level 3 ICT
  • OR an A-Level 3 apprenticeship in a similar subject
  • OR a BTEC Extended Diploma in IT (180 credits)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Find out more here:

Job Success:


In the event of successfully being offered the position the applicant will receive a 6-week induction period to include:

  1. Three weeks supervised work with senior engineer
  2. An end of week review of their performance for the induction period
  3. Three weeks of unsupervised work
  4. A final review to include feedback from other team members and the candidate.

The decision will then be made as to whether further training is required and/or if the candidate is suitable.

Advancement opportunities:

In the long term the business has an aggressive growth strategy and opportunities for advancement will arise.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.