Claims Administration Apprentice

This vacancy is now closed


Jackson Boyd, a leading Scottish litigation firm who have an on-going ambition to expand their business.


They have 2 exciting opportunities for Claims Administration Apprentices to help achieve these ambitions!

They are looking for committed and passionate individuals to deliver exceptional administrative and call handling support to clients. You will be working alongside lawyers and supporting them with various administrative functions.

You will be working for an organisation that is really keen to develop young people, with over 60 apprentices having joined the business historically. They provide effective claims handling legal service for motor insurers, legal expenses insurers, insurance brokers and individual clients.

Jackson Boyd is based in modern office accommodation in the city centre of Glasgow. They provide regular internal training for their staff, flexible working opportunities and operate a “dress for your day” policy.

What does a typical day look like?

  • Helping resolve client queries via telephone
  • Live chat support 
  • Responding to client emails via Outlook
  • Obtaining detailed and accurate statements and logging on system
  • Sending email confirmation to our business partners
  • General administrative duties

Full training will be provided. 

What they are looking for:

Skills and qualities:

  • Excellent communication skills both verbally and written
  • Strong attention to detail
  • Excellent customer service skills
  • Demonstrable commitment to exceeding expectations and goals
  • A passion for doing a quality job that will leave a lasting impression with clients
  • Personal commitment to teamwork, integrity and success

Qualities requirements:

Minimum Nat 5 Grade C in Maths and English.


Starting at £12,500 per annum, increasing after 3 months to £14,000 [upon completion of probation]

Future prospects:

Opportunity of full-time permanent role, and salary to be discussed after you have successfully completed the apprenticeship.