IT Support Apprentice

North West London

Employer description:

Based in Camden, North London, PC-Mac Support is perfectly positioned to provide professional IT support and consultancy services to 100’s of clients all over London.


The apprentice will work as part of a 4 man team delivering all aspects of IT services via phone, email, chat and remote tools to existing external clients.

Main responsibilities:

  • Provide an exceptional client experience by maintaining an outstanding level of communication and client relationship management with all stakeholders and suppliers
  • Build, configure and install hardware and software devices and services to meet client’s needs
  • Diagnose and remediate hardware and software issues using provided tools and following standard methodologies and best practice
  • Administer cloud based accounts and services as required
  • Record their activities and time into provided professional services automation tools
  • Assist with general office administration duties, such as goods in, asset management, equipment disposals, ordering equipment, liaising with suppliers and arranging couriers.
  • Attend client premises to assist with moves & changes, setup & install equipment and diagnose problems that cannot be resolved remotely.

Desirable skills / Personal qualities:

The most important thing that PC-Docs Support are looking for in an apprentice is:

  • Passionate about IT
  • Some knowledge of IT components
  • Positive attitude
  • Great customer service skills
  • A people's person
  • Eager to learn
  • Enthusiastic

Entry requirements: 

The entry requirements for this Azure Cloud Support Specialist programme are as follows: 

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject 
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above) 
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Working week:

5 days, 9:00am - 6:00pm / 40hrs a week.

Future prospects

If the apprentice is successful in completing the apprenticeship, a full time position may be offered.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.