IT Service Desk Apprentice

Glasgow, Lanarkshire

This vacancy is now closed


Harper Macleod have an opportunity for an IT Apprentice to join their IT department. You will work within the IT Service Desk to provide professional, efficient and friendly IT support to their client advisory and support colleagues. 

The role is for a junior member of a team of six. You will be fully supported in your IT journey by your team, but the onus will be on you to learn, develop and grow through on-the-job and classroom-based training.

This is a fantastic opportunity to be part of a growing team in a fast-paced and established IT department.

Your role will cover the core business hours (Mon-Fri, 8am – 6pm). You will work 7 hours per day with a one-hour break. 


At Harper Macleod you’ll be part of a collective effort that is never satisfied: celebrating the successes and inspiring one another to always improve. You want to deliver extraordinary results for your colleagues. They want to deliver extraordinary opportunities for you and encourage you to make a difference.

Harper Macleod’s culture is the sum of the actions of the people who make up their business – it’s built around taking calculated risks and pushing for innovative solutions.

You know that doing things the right way is always the best way – the right things for clients, colleagues and our communities. They will never compromise on this.

They also embrace flexibility – including when and where our people work.

Harper Macleod are a business that has been named Law Firm of the Year eight times and ranked in The Times Scotland Best Law Firms 2023. They offer a competitive salary and benefits package, active colleague engagement, social, wellbeing, sustainability and CSR programmes and the opportunity to develop your career.

Monday - Friday, 35 hours per week. You will work 7 hours per day between core business hours 8am - 6pm

Key Responsibilities:

  • Resolving and investigating incidents
  • Responsible for the management of service requests coming via telephone, email and web
  • Providing desk side support
  • Create, modify and resolve tickets
  • Escalating issues where appropriate and unresolved tickets
  • Acting as primary point of contact for colleagues, ensuring they are kept up to date with the progression of incidents
  • Engaging with third party suppliers and other members of the IT team.
  • Provide professional, efficient and friendly advice to our colleagues.

Skills & experience required:

  • Good communicator (orally and written)
  • Strong interest in computing/IT
  • Good organiser with an ability to manage your workload
  • Enthusiastic and positive
  • Flexible
  • Ability to take direction
  • Team player
  • Good work ethic
  • Reliable
  • Process orientated

Preferred (but not essential)

  • Motivated
  • Experience of customer service
  • Experience of MS Windows/Office
  • Experience of Enterprise IT software