Operations Administration Apprentice


It’s never too early to start planning your future. And a career in digital has never looked brighter.

Our client WM Donnelly are a company experienced in all forms of heating and plumbing work in the domestic field.

This is an opportunity for you to join a company that values their employees, while being able to add to their already brilliant team!

Join them today as a Digital Office Administrator and start earning up-to £16640 per annum.

Employer details:

WM Donnelly & Co have been established for over sixty-one years! Our company has a large maintenance division dealing with a wide range of gas, electrical and solid fuel appliances as well as plumbing repairs both internal and external.

Our phones are manned 24 hours a day, seven days a week therefore, all of our services are available to both private and commercial customers 24 hours a day, seven days a week.

As an Office Administrator you will:

  • Be the first point of contact for any customer enquiries and deal with suppliers
  • Booking in customer appointments via Job Logic (company system)
  • Speaking to customers via phone and email in a polite and professional manner
  • Raising Purchase Orders and invoices via Sage
  • Updating jobs on their in-house system and allocating to engineers
  • Using Microsoft packages to update databases and spreadsheets with customer and supplier info
  • Responding to emails
  • Other general office duties as when required by management

Required Skills:

  • Excellent verbal and written communication skills
  • Good knowledge of Microsoft Office, Word and Excel
  • Excellent time management
  • Ability to work under pressure and to deadlines
  • Good organisational skills and be able to prioritise own workload
  • Motivated and self-driven


  • Salary: £16,640 per annum
  • Mon - Tues 8:30am-5pm Wed-Fri 12pm-8pm (1 in 4 weekend day - day off in the week) 
  • Onsite parking
  • Learn while you earn in a supportive and encouraging environment.

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”