Employer Description:
Through a unique combination of expertise, technology and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation.
We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement.
Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries.
We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society.
Monday-Friday, 37.5 hours per week
After 6 months in the role, the salary will increase to £16,000 per annum and after 12 months, the salary will increase to £18,000 per annum.
Vacancy Description:
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We are currently looking for a passionate and enthusiastic Apprentice Infrastructure and Network Engineer to join our Hosting team.
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
We are looking for an apprentice infrastructure and network engineer to implement, support, manage and maintain the hosted customer estate.
The role will help to ensure the infrastructure are reliable, available and support the continued rapid growth for Sabio and our customers.
- Day to day changes, management, maintenance and monitoring the infrastructure to keep it healthy and reliable.
- Review of historical trends and future projections to identify performance bottlenecks before they occur
- Work within SLA timeframes and help the team manage escalation of incidents within defined timelines
- Work with other functions within the business to help identify issues and requirements with a view to continued service improvement
- Work closely with the customer and their wider team to manage the service and BAU
- Work with the wider technical team to gain knowledge and understanding of the wider hosted structure and networks.
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Preferred Experience:
- Have some experience in a customer service environment
- IT/Computing certification
- Interest in technology
- Good communications skills and attention to detail
- Ability to work in a team environment and customer focused
Desirable Experience:
- Any understanding of networking principles
- Any understanding of Infrastructure principles
- Additional IT/Computing skills gained through self-learning
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