Employer description:
We Do Your IT Limited provides small and medium-sized businesses with outstanding IT services alongside exceptional customer service. We make IT our problem allowing business owners to focus on their business uninterrupted. We are a small business based in Bradley Stoke, Bristol.
We have a small, tight-knit team that is proud to work with us. We have worked hard to create an enjoyable working environment and to attract like-minded people to work with us and for us.
Most of the team have completed apprenticeships or extensive training courses with us and continue to excel in their chosen area. We believe in loyalty and fairness, ensuring equal opportunities within both progressions within the business and training opportunities.
Overview:
Due to a staff member changing direction, we are now looking for a fully trained professional to join us.
We are now looking for an eager candidate to join us as an apprentice.
You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Digital and Technology Solutions Professional Degree Apprenticeship.
About the position:
We are looking for an individual with a passion for helping people and great IT skills to join our team.
You will have good attention to detail, excellent problem-solving skills, and be a supportive team member who wants to progress and excel in the workplace.
You will be confident and patient when working with a wide range of customers and services while enjoying giving excellent customer service to go above and beyond for our clients.
You will need to be a driver as we complete onsite visits as well as remote support.
Duties: [will be to:]
- Effectively undertake basic IT support
- Follow the systems and procedures
- Deal with incoming emails and support requests in a timely and polite manner
- Support the team to maintain accurate, timely and legible customer records covering both administrative and first line/second line technical support
- Book in support requests with our team
- Perform basic daily and weekly tasks
- Turning on statistics dashboard daily
- Provide weekly backups
- Be a flexible and supportive member of the team
- Always maintain strict confidentiality
- Adhere with our core values and ‘why’
What we are looking for:
Requirements:
We are looking for someone who is excited about this position, but we also want to ensure you know what to expect:
- Have a genuine interest in helping others.
- You will need to thrive in a customer service role to support our customers but also the team in developing and growing their skills.
- Weekend Cover. We provide basic weekend cover to our clients on a rota basis, you will be required to cover roughly one weekend in four on a rotation basis, this is simply a process of monitoring an emergency mailbox.
- Minimum of 3-year experience. This will be with an MSP as well as a helpdesk support role.
- Experience:
- Experience of the following would be ideal but is not essential:
- 1st line and 2nd line helpdesk support with good troubleshooting skills.
- Windows Server administration
- Office 365 management (Exchange and SharePoint)
- New user setups
- Project manage migrations to Office 365
- Security policies
- Microsoft Hyper-V
- Network management
- TCP/IP, Routing, VLAN
- VPN
- Wireless configuration / technologies
- Firewall configuration
Entry Requirements:
A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include:
- 2 A levels in one or more similar subject
- Level 3 apprenticeship in a similar subject
- International Baccalaureate at Level 3 in a similar subject
- BTEC Extended Diploma in a similar subject
- A Work experience route (2-3 years) in a similar subject-related role
Note: “Similar subject” relates to areas directly relevant to or commensurate with “Digital and Technology Solutions”
As to what constitutes a “similar subject” this would therefore typically be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc.
Note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject.
Working week:
You will be working in our office in Bradley Stoke, Bristol on a range of tasks to help our customers,
37.5 hours a week from 9:00am to 5:00pm.
Benefits:
- Full training:
- Full training will be provided on all aspects of the role and on our systems and processes.
- Partial remote working possible.
- Monthly Pay Bonuses. We have a bonus structure available to offer a monthly team bonus, all team members contribute to this in order to achieve a varied bonus each month.
- Opportunity to progress. We support our staff to further career progression where possible to ensure that you are as fully developed as possible.
- Regular team nights out. This usually involves a meal followed by cocktails and later onto a club. Chosen by our larger team, this is an optional night out as a team.
- Monthly team bonus. Working hard comes with the reward of team bonuses which have included activities, free food, a purchase of a pool table and much more.
- A discount programme. This offers discounts on shopping, cinema tickets, restaurants and other activities for you to use as you choose.
- 28 days holiday per year, including bank holidays.
Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.