IT Service Desk Analyst Apprentice


This vacancy is now closed


Employer description:

Dataspire Solutions Ltd was incorporated in July 2005 to provide innovative ICT services to the education sector. The company is made up of highly skilled technical people dedicated to the provision and management of total ICT solutions for schools.

We are currently partnered with over 100 education establishments across the UK and British International Schools in the Middle East. As a company, we have enjoyed consistent, sustainable, organic growth with a customer-first ethos central to our operations.


We are now looking for an eager candidate to join us as an apprentice.

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Cloud Network Specialist Apprenticeship.

Key Responsibilities: [will be to:]

  • Own all first line issues assigned to yourself (technical and otherwise both internal and external) and manage to completion either personally or via your wider Dataspire team
  • Be responsible for your first line ticket performance on Service Desk and encourage best practice across the wider Service Desk
  • Manage your own allocated tickets in line with best practice and SLA/performance standards
  • Be Incident Manager for your initially allocated tickets, SLA adherence, breach approach, update frequency and to handle expedited issues
  • Be available to backfill cover where required
  • Identify first line fixes and embed in the wider Service Desk team
  • Identify service improvements as part of your day to day

Main Duties:

Reporting to the IT Service Desk Lead Analyst, you will:

  • Support the Desk in ensuring first line Service Desk support provide quality customer service and positively promote the company’s reputation
  • Support the ITSDLA in the efficient delivery of Service Desk support both technically and otherwise
  • Communicate well internally and with external clients

What we are looking for: 

Key technical experince / knowledge of:

  • Apple Technologies
  • Google Technologies
  • Networking
  • Storage, SAN, RAID
  • Exchange 2010+
  • Microsoft Office 2007+
  • Windows 7 and 10
  • Windows Server 2007+

Personal Competencies:

  • Excellent verbal and non-verbal communication
  • Ability to adhere to processes and procedures
  • Strong teamworking
  • A can-do attitude
  • Ability to translate technical into jargon-free language and vice-versa
  • Superior level of customer service

Skills and qualities:

  • Demonstrate a logical and systematic approach to problem solving and troubleshooting.
  • Ability to adapt quickly to different systems and processes.
  • Ability to manage fluid and varied workload.
  • Demonstrate an attention to detail and desire to ensure work is completed thoroughly.

Entry requirements:

The entry requirements for this Cloud Network Specialist programme are as follows:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:


£16,000 – £20,000 per annum. [depending on experience]

Working week:

Monday to Friday,

37.5hrs a week.

Future prospects:

92% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.