Network Engineer Apprentice


This vacancy is now closed


About Us:

Godolphin is the world’s largest thoroughbred operation, comprising breeding and racing interests spanning 6 countries, across 4 continents. Founded in Dubai in 1992, the operation has been built on a foundation of innovation and uninhibited achievement that has led to a legacy of success for horses in Godolphin’s famous blue silks.

Our global headquarters is in Newmarket, which is the epicentre of the UK’s thoroughbred industry.


We are now looking for an eager candidate to join us as an apprentice. 
You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 4 Network Engineer Apprenticeship.

The Role:

The post holder will be primarily responsible for providing 1st line desktop and infrastructure IT support to Godolphin’s End User community. This will include office-based locations and domestic property locations supported by the UK IT Department.

The successful candidate is expected to embrace continuous development and this role will involve studying towards a high-level apprenticeship (likely to be Level 4 or above).

Key Tasks:

  • Provide 1st line IT support to approximately 300+ users
  • Respond to helpdesk tickets in a timely manner
  • Escalate unresolved tickets as appropriate
  • Provide desk side desktop support to End Users
  • Provide remote desktop support to End Users on other sites
  • Production of standardised builds for PC’s and laptops
  • Provide support for printers, mobile phones, and other hardware
  • Produce and maintain documentation of builds, installs, configuration, and general IT processes

Required experience:

  • HND or equivalent
  • Microsoft, Cisco or equivalent knowledge

As well as:

  • Exposure to desktop PC hardware and support in a LAN/WAN environment
  • Exposure to virtualisation technology
  • Exposure to SAN technology
  • Experience of Microsoft Windows Desktop and Server Operating Systems
  • Experience of Microsoft business applications and software
  • Experience of PC and server hardware and peripherals 

The Applicant:

We recognise the value all applicants can bring to a role, from those who are applying to their first IT role to candidates with a few years IT experience.

It is however important that recent college graduates have a demonstrable aptitude for IT and a personal interest in computing. 

The post holder is expected to embrace continuous development and this role will involve studying towards a high-level apprenticeship (likely to be Level 4 or above) and/or other professional IT qualifications.

Desired skills:

  • Effective planning, organising and prioritising skills
  • Excellent written and verbal communication skills, at all levels of the organisation
  • The ability to work independently – the successful candidate will be working alone on our sites in and around Newmarket
  • Personable and approachable
  • The ability to acquire new technical skills and knowledge
  • Able to travel within the UK and Ireland as required
  • Flexible - occasional weekend and out of hours work as required
  • UK driving license

Entry requirements: 

The entry requirements for this programme are as follows:

  • An A-Level in ICT 
  • OR an International Baccalaureate at Level 3 ICT 
  • OR an A-Level 3 apprenticeship in a similar subject 
  • OR a BTEC Extended Diploma in IT (180 credits) 

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.  

Find out more here:

Additional Information: 

We offer a salary of £20,000 – £24,000 per annum, dependent on experience, as well as a generous benefits package, including:

  • Private healthcare 
  • Life assurance 
  • Discretionary bonus 
  • Pension scheme 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.