Network Support Apprentice


This vacancy is now closed


Employer description: 

Our team are experts in technology and offer a wide range of solutions, these range from Business Continuity and Data recovery, telecoms, Hosted cloud and back up, traditional hardware supply, support and consultancy.

With over 20 years’ experience, our success is based on our ability to convert knowledge into value for our customers.

​idash work with leading technology providers to give you the technology and support you need. As well as working with Microsoft, Veeam, HP, WatchGuard and other tier 1 brands, idash is also proud to have its own on-site tier 3 data centre.

idash offer a comprehensive solution portfolio with deep industry knowledge, extensive technology expertise and profound customer service.


We are now looking for an eager candidate to join us as an apprentice. 
You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 4 Network Engineer Apprenticeship.

Main role / duties: 

  • Work to resolve IT, Technology and Telecoms Issues for the companies clients 
  • Provide solutions to incident and problems (and escalating internally to senior engineers when needed) 
  • Contribute to internal policies, procedures and processes 
  • Prioritising and managing several open support requests at once 
  • Keeping accurate records and documentation up to date when required 
  • Detailing notes and customers in a clear and concise manner 
  • Troubleshoot desktop and sever problems reported by customers and/or monitoring systems 
  • Desktop/Laptop/Server support
  • Active directory and Group Policy 
  • Windows Server and Windows 10 
  • Office365
  • Networking (LAN/WAN/WLAN/VLAN) 
  • Firewalls, Access Points and network switches
  • Various customer related software (Sage,Qucikbooks, etc.) 

What we are looking for:

Desirable skills: 

  • Good customer service skills
  • Passion and understanding of the IT and Technology landscape 
  • Fast Learner with the ability to work on their own as well as part of a team 
  • Good communication and people skills 
  • Good time management 
  • Proven ability to work under pressure

Entry requirements:

The entry requirements for this Network Engineer L4 is as follows: 

  • An A-Level in ICT
  • OR An International Baccalaureate at Level 3 in ICT
  • OR A-Level 3 apprenticeship in a similar subject
  • OR A BTEC Extended Diploma in IT (180 credits)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.