Data Application Support Apprenticeship

Cambridge
Description

Employer description: 

Established in 2011, MedGenesis Ltd (the creator of TARA PV) is an ISO 9001 and 27001 accredited, UK based software development company. Committed to providing exceptional pharmacovigilance and clinical safety software, TARA PV, Tools for Adverse Reaction Assessment, is our primary database solution.

Technology and Cloud services can be considerable consumers of energy. Therefore, the Team at TARA PV are committed to evolving eco-friendly policies, with the aim of minimising our carbon footprint through good practice and appropriate usage of available technologies.

Alongside the larger idash Group of companies, TARA PV is striving towards a carbon neutral future. At our headquarters, we have installed solar power technology and implemented a state-of-the-art heat reclamation system, ensuring maximum energy efficiency.

Overview:

We are now looking for an eager candidate to join us as an apprentice.

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 Data Essentials Apprenticeship.

Main purpose of the job: 

To provide overall support for various business functions within the organisation, ranging from the product team, to sales, to general operations.

Duties and responsibilities: [will be to:] 

  • Provide support for the TARA PV Product, answering customer queries, assessing customer issues, providing communication between the customer, the product management team and the software development team.
  • Support the Product Specialist in managing the ticketing system ensuring all customer queries are recorded accurately, answered in a timely manner and all tickets are kept up to date.
  • Support the Product Specialist in planning, organising and completing testing activities related to application upgrades.
  • Support the Product Specialist in ensuring that all software produced within the group is documented in accordance with current SOP’s.
  • Understand the relevant Standard Operating Procedures (SOPs), Quality Documents and other documents relevant to the production of new and upgraded software.
  • Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
  • Provide support for the product management team, identifying sales leads, generating promotional material and if required, participating in direct marketing activities.

As well as:

  • Participate in training as required for MedGenesis staff. 
  • Contribute to the production of client documents and reports. 

What we are looking for:

The requirements listed below are considered to either be essential to successfully undertake the duties and responsibilities of the post or are considered highly desirable.

Desired experience, skills and qualities: 

  • Excellent organisational and interpersonal skills 
  • Ability to work well within a team 
  • Self-starter 
  • Process orientated with good attention to detail 
  • Effective oral and written communication skills 
  • Interested in software development and application support 

Entry requirements: 

The entry requirements for this programme are as follows: 

  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject 
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above) 
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here: 

https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Salary:

£16,000 - £18,000 per annum.

Future prospects:

Upon completion of the Apprenticeship, there is an opportunity to become a full-time Employee of MedGenesis Ltd. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.