IT Service Desk Apprentice


This vacancy is now closed


Employer description: 

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people, and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000-strong workforce provides emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford. 

Our mission to provide the very best health care includes recruiting the best people. 

Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research. 


We are now looking for an eager candidate to join us as an apprentice.

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT AWS Cloud Support Specialist Apprenticeship.


£13,318.50 - £18,525 per annum. 

Main roles and responsibilities: [will be to:]

  • Actively work towards achieving your Level 3 apprenticeship qualification
  • Deliver a first-line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e-mail.
  • Work closely with all IM&T teams on user issues and problem resolution and to
  • provide cover when required
  • Document and record all services provided / work undertaken to ensure an accurate record is retained on file.
  • Resolve and close cases to customer satisfaction or escalate to the appropriate person
  • Bring forward your own ideas for improvements of the services offered by the service desk to improve quality and performance.


There will be the occasional need to lift/move IM&T equipment, such as base units and monitors. 

What we are looking for:

Desirable skills:

  • Good basic knowledge and understanding of IT
  • You will be keen to advance your knowledge and expertise in IT
  • Good communication skills and be committed to delivering excellent customer service

Personal qualities:

  • Ability to work flexibly
  • Self-motivating and enthusiastic team player
  • To be able to concentrate whilst inputting data in an environment where you may encounter interruptions 

Entry Requirements:

The entry requirements for this programme are as follows:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Find out more here:

Future prospects: 

Upon successful completion of your apprenticeship, there may be the possibility to gain a permanent role with the business.

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.