Digital Office Apprentice

Glasgow, Lanarkshire

This vacancy is now closed


Are you looking to begin your career in the field of digital administration?

Silver Cloud Telecom are looking to grow their experienced team by bringing on a digital admin apprentice. Silver Cloud offer a high-quality support service which uses highly skilled engineers. They respond more quickly to customer’s requests because they deal direct with their partners, and do as much as possible in-house.

This is a fantastic opportunity for an individual looking to kick start their career in admin to join an experienced and knowledgeable workplace where full training will be provided.

Monday - Friday 09 - 17:30 initially

What will I be doing?

This person will be required to do the following duties:

Uploading data onto CRM is Connectwise

Data cleansing

Speak to existing customers

Wide use of Microsoft Office package to complete daily tasks

Liaise with management & engineers

Answer & take messages from inbound calls efficiently and input data onto system

Problem solve

Develop a good knowledge and understanding of It systems

Be willing to undertake training in order to further expand knowledge

Full training will be provided for all of this

What kind of progression is there after the apprenticeship?

There is an opportunity after completion of the apprenticeship to progress into different avenues of admin with account management being an option. This will be dependent on the interests of the candidate.

What do I need to be successful?

- An active interest in IT
- Excellent communication skills both written and verbal
- Troubleshooting skills
- Excellent organisational skills
- A can do attitude