IT Support Officer Apprentice

Birmingham
Description

Employer description: 

University Hospitals Birmingham NHS Foundation Trust (UHB) is recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this. 

Overview:

We are now looking for an eager candidate to join us as an apprentice.

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Azure Cloud Support Specialist Apprenticeship. 

This is a fantastic opportunity to start your IT career at the midlands largest NHS Trust. This role comes with the benefit of completing a fully funded L3 IT Apprenticeship. 

The roles will be based at Yardley Court, Fredrick Road, Birmingham in the main but the successful candidates will be expected to spend some time working on the hospital sites within the desktop support teams.

The IT Service Centre provides a single point of contact and liaison for all internal and external IM&T Incidents, Requests and enquiries.
We are looking for 4 Junior IT Service Centre Analysts to assist in the provision of responsive, customer focussed service, providing “routine” 1st Level IT Support to Trust users and stakeholders as directed.

Duties:
You will provide:

  • Initial assessment
  • Support
  • Triage of routine Telephony / Portal raised incidents and requests, including user access and desktop support with a view to facilitating timely resolution and/or escalation assignment within agreed service levels and targets 

What we are looking for:

Skills: [The successful candidates must have:]

  • Excellent interpersonal skills both verbal and written
  • The ability to remain calm under pressure
  • The ability / be able to demonstrate flexibility with the ability to respond positively to changing circumstances and conditions.

We are looking for individuals who can demonstrate they have a genuine interest and passion for the apprenticeship role.

The candidate will study and complete the Information Communications Technician level 3 Standard.

The course will consist of both on and off-the-job learning.

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here: 

https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Working hours:

The current Service hours are 8am - 5pm, five days per week.

37.5 hour working week.

Holiday entitlement:

  • 27 days holiday, plus Bank Holidays 

About us:

Operating across multiple sites, including Birmingham Heartlands Hospital, the Queen Elizabeth Hospital Birmingham, Solihull Hospital and Community Services, Good Hope Hospital in Sutton Coldfield and Birmingham Chest Clinic, our commitment to our 22,000 staff is to create the best place for them to work, which is why we are dedicated to:

  • Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can
  • Being a Stonewall Diversity Champion, aiming to achieve positive change for LGBTQ+ staff and patients
  • Being a disability confident employer and in line with the disability confident scheme guarantee an interview for all disabled applicants where they meet the essential criteria
  • Making reasonable adjustments throughout the recruitment and selection process for those with a physical or hidden disabilities, including those who are neuro-diverse
  • Working with marginalised groups, such as those from BAME backgrounds, to increase representation, facilitate positive action and promote anti-racist practice throughout the Trust
  • Offering staff a wide variety of training and development opportunities, access to mentors and peer support groups to support their personal and career development objectives

Future prospects:

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.