First Line IT Support Apprentice

Tyne and Wear

Who you’ll be working for:

Elevate Services provide consulting, technology, and services to law departments and law firms, offering practical ways to improve efficiency, quality, and business outcomes.

What’s in it for you:

As a QA apprentice, you’ll gain on-the-job experience, earn a salary, and receive all your training at no cost to you. With our career progression pathways, you can take your learning as far as you want – all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely debt-free. 

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

You will be responsible for:

  • Providing first line helpdesk support to staff for IT hardware, software, printers and telephony equipment
  • Assisting with the setting up, maintenance and repair of computers and computer-related equipment
  • Installing and configuring software applications
  • Helping produce and maintain IT statistics, reports, checklists and other documentation as necessary
  • Assisting with the upkeep of the IT inventory
  • Helping maintain appropriate stock levels of computer consumables and accessories and to raise purchase orders as necessary ensuring that value for money is obtained
  • Maintaining satisfactory standards of safety and security in relation to computer rooms and equipment

You will need the following skills:

  • Understanding of Basic IT Networking, TCP-IP, DHCP, DNS and Firewalls
  • Experience of Windows 10 desktop support and Windows File and Print Servers
  • Proven verbal and written communication skills
  • Excellent analytical and problem-solving skills
  • Strong MS Office skills (including MS Excel and MS Word) and Office 365 Email Administration
  • Strong organisational, multi-tasking and time management skills

Entry requirements:

The entry requirements for this Cloud Network Specialist programme are as follows:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Working week:

37.5 hours per week

Future prospects:

Progression to higher level apprenticeship or a full-time role upon completion of apprenticeship.

Important information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.