Employer description:
From humble beginnings, Exa has grown to around 50 full-time staff, with the majority based in central Bradford. Exa prides itself on being a great place to work and many employees have been with the business for more than a decade.
Exa understands it plays a key role in the local community as well as the tech-sphere. The exa.foundation was launched in 2015 and focuses on providing courses designed to inspire children and encourage them to consider tech-related careers, as well as support teachers and promote the effective use of technology in education.
Overview:
QA Ltd. UK's Leading IT Apprenticeships training provider is working with Exa Networks to assist with the recruitment and training of an IT Service Desk Apprentice.
Key Responsibilities:
- Actioning assigned Support tickets, responding to inbound customer queries and complaints
- Performing diagnostics, utilising external and internal back-end systems
- Liaison with internal departments to resolve identified technical issues
- Escalating complaints and unresolved issues to Senior Support Technicians, Support Manager and Suppliers, where required
- Appropriately log and analyse call content to identify common trends and underlying problems
- Configuration of hardware based on default settings and customer requirements
- Generation and delivery of training material to internal departments and third parties
- Contribute to the production of department knowledge-base material
- To act in accordance with the behaviours and values of Exa Networks within general practice
- To observe and adhere to Exa Networks’ policies and procedures to support the IMS
What we are looking for:
Knowledge and Experience:
Essential:
- Computer literate e.g. proficient in the use of Microsoft Office applications etc. with the ability to master new software applications
- Effective communications skills, both verbal and written
- Candidate must have excellent team working skills
- Must be able to work on your own initiative
- Clear and concise communication over the phone
- Remote support experience
- IT knowledge (break fix/troubleshooting)
- Basic knowledge of end point support
Entry requirements:
The entry requirements for this Cloud Network Specialist programme are as follows:
- 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx
Salary:
£12,000 per annum.
Working week:
Shift patterns alternate between 8am - 5pm or 9am - 6pm.
40hrs a week.
Benefits:
- 24 days annual leave plus bank holidays
- Access to the pension scheme
- Discounted Tech Scheme – discounts on laptops, phones, tablets
- Cycle to work scheme
Future prospects:
There will be opportunities to progress within the company.
Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.