IT Level 3 Apprentice

West London

This vacancy is now closed


Employer description:

Mishcon de Reya is an independent law firm, which now employs more than 900 people with over 550 lawyers offering a wide range of legal services to companies and individuals.
Based in London and Singapore, the firm services an international community of clients and provides advice in situations where the constraints of geography often do not apply. The work it undertakes is cross-border, multi-jurisdictional and complex, spanning five core practice areas: Corporate; Dispute Resolution; Employment; Private; and Real Estate.

Mishcon de Reya has grown rapidly in recent years, showing more than 80% revenue growth in the past five years alone. In 2015, the firm moved into a purpose designed building on Kingsway and has converted to both an alternative business structure and LLP.
Mishcon de Reya prides itself on the diverse range of people who make up the firm. The central role played by the Academy, the firm’s in-house place of learning, development and new thinking, and its active and innovative social impact strategy are reflected in its Investors in People Platinum standard.

Diversity & Inclusivity:

Diversity & Inclusion lie at the heart of our core values. At Mishcon de Reya, our aim is to promote and foster a culture which embraces diversity, respect for the individual and the expression of talent, to empower individuals to fulfil their, and the firm’s, potential. In order to support this, we recognise the importance of flexible and agile working and are open to having conversations on how this could work for you and our business. 

Overview / The Opportunity:

This is a fantastic opportunity for a bright and enthusiastic Apprentice to be part of this exciting team for an 16-month programme. The Apprentice will gain valuable hands-on experience, with the opportunity to experience time across all areas, thus generating a real in-depth understanding of how a successful Technology function operates within a leading London law firm.

This role will work closely with their mentors and line manager in the Tech Support team who will create a positive and supportive working environment that will enable the Apprentice to put their academic learning into practice, whilst having the opportunity to add real-time value and contribute to each team.


£20,000 per annum.

Primary Responsibilities:

  • Provide first line support, log service desk calls from the end-users
  • Log all actions taken and resolutions
  • Provide administrative support to the Technology Department
  • Where necessary escalate the call, in a timely manner, to a Training & Application or Technical Support Analyst as appropriate
  • Take ownership of issues and be proactive when dealing with queries

Required skills and Personal qualities:

  • Excellent attention to detail
  • Excellent telephone manner
  • Excellent organisational skills
  • Good problem solving skills
  • Ability to communicate effectively with colleagues at all levels of the business as well as good customer service
  • Ability to work independently and as part of a team- Resilient and calm under pressure
  • Personable and confident with the ability to build relationships with partners/key stakeholders- not get flustered, can talk to any level
  • Adaptable and flexible approach
  • Pro-active and takes initiative 
  • Have an interest in IT
  • Aspirations to progress in IT
  • Being keen and eager is really important
  • Passion, appetite to progress and move forwards
  • Motivated 

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.