Receptionist Apprentice


This vacancy is now closed


Employer description:

We provide Out of Hours (OOH) primary care and Extended Access appointments to the population of Cumbria as well managing several GP Practices.

Our core bases are:

  • Kendal
  • Barrow
  • Whitehaven
  • Carlisle
  • Penrith
  • Wigton
  • Alston
  • Glenridding
  • Windermere

Working for CHoC can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance.

In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events. 

Listen to your heart. Have the work life balance you'd love.


Apprentice Opportunity – Receptionist

We work for a community with varied and complex needs and we truly believe that everyone is someone in our community. That is reflected not only in our approach to those we work with but to those who work with us.

This is a great opportunity for a motivated, confident and enthusiastic individual to join our team on an approved apprenticeship course. Working in General Practice can be hard work but it is equally inspiring and rewarding.

We are looking for someone with the personality to support and respect people and the commitment to provide an excellent service. We will provide the training to develop the key skills and competencies to enable you to enjoy your role and being part of our Medical Practice.


About the Role / Duties:

As a receptionist you will be:

  • The first point of contact for patients, both face-to-face and on the phone
  • Dealing with queries and making appointments

You will also complete:

  • A range of administration tasks and communicate patient information with clinical staff

About you:

You must:

  • Be friendly and helpful
  • Have excellent communication skills, both written and verbal
  • Enjoy working on your own initiative
  • Have a professional and confidential approach at all times.
  • Be IT literate (Confident in the use of Microsoft Windows and ideally EMIS although training will be provided on this)
  • Be able to work accurately and prioritise your workload
  • Be flexible to suit the needs of the business

All staff are expected to work to CHoC Values:

  • Clinically focused - Everything every one of us does is for the patient
  • Responsive - We listen and we respond quickly in a patient focussed way
  • One Team - We work together to provide a high-quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts
  • High Standards - We provide skilled professionals working to the highest standards who are passionate about improving patient care. 

Entry requirements:

The entry requirements for this programme are as follows:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Working week:

37hrs a week.

There will also be some additional shifts up for grabs to cover sickness/annual leave. 

What we can offer you:

Along with the opportunity to gain a recognised qualification, we also offer:

  • The recommended apprenticeship salary (in line with the governments guidance)
  • NHS Pension
  • Free parking
  • Further training and development
  • Health checks
  • Generous holiday allowance
  • Occupational sick pay
  • A culture for growth
  • Computer scheme
  • Cycle to work scheme

And much more.

If this is a role that would be perfect for you, we would welcome your application.

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.