Digital Engagement Analyst Apprentice

Central London

This vacancy is now closed


Employer description: 

Mazars is a leading international audit, tax and advisory firm. Operating as a united partnership, we work as one integrated team, leveraging expertise, scale and cultural understanding to deliver exceptional and tailored services in audit and accounting, as well as tax, financial advisory, consulting and legal services 


We are now looking for an eager candidate to join us as an apprentice.

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Degree Apprenticeship.

This exciting role is focussed on driving the innovation engine of our business.

The Digital Engagement Analyst has two key elements to the role: act as the custodian of the relationship with our Service Lines and Technology functions, and providing human centred design expertise for projects, utilising UX skills, such as Design Thinking.

Any applicant will need to be able understand and support Service Lines specific technology strategies and ensure that delivery of technology is successful, as well as promoting wider business technology projects to reduce duplication and increase efficiency.


You will have the opportunity to work at any of the following locations, depending on whichever your closest to:

  • London,
  • Leeds,
  • Birmingham,
  • Manchester. 

There is also other national locations available. 

Primary Responsibilities:

  • Manage the relationship between the Service Lines and the Technology functions.
  • Support the business in following the Innovation Engine methodology which has been defined by the Innovation team alongside the wider BST functions.
  • Design Sprints and design thinking workshops, supporting business stakeholders to elicit data, ideate, and design solutions.
  • Use quantitative and qualitative data to prioritise problems and solutions.
  • Support Product Owners in prioritising deliverables.
  • Work closely with relevant Service Lines to develop technology roadmaps.
  • Compare requirements to existing solutions and those in procurement to reduce duplication.
  • Work with business to define the business case and develop out the Return on Investment of every innovation idea.
  • Act as the voice of the user for projects providing design direction for internal and external developers.

Other responsibilities can include:

  • Develop out clear project plans and track agile delivery working closely with Innovation Development
  • Engage with new solution providers as part of the innovation engine to drive solution design
  • Develop and share use cases and success stories of innovation in the business
  • Synthesise and report to the digital committee on ideas and projects in the innovation engine
  • Work with business to define a Testing Strategy for innovation initiatives
  • Drive adoption of new technology and work towards business-as-usual status

Manage the solution awareness and integration with other BST functions, examples include:

  • Support the RFP process (finance)
  • Liaise with Legal on contracts (with governance)
  • User Support (engage with Service Management)
  • Communications Strategy (engage with Marcomms)
  • Supplier Due Diligence (with Procurement)
  • Risk Assessments (with Data Governance)
  • IT Integration (with Architecture & Security)

A crucial element of this role is taking a design centred, user focussed approach to problem solving, ideation, and solution design using UX tools and techniques. 

Hosting design thinking workshops and design sprints, working with stakeholders from across the business to understand problems, processes, and priorities, to better develop solutions, ensuring that users have a voice.

What we are looking for:

Skills, experience and qualities:

  • Behaviours consistent with Mazars’ values, this person should be a positive individual who is; a team player, approachable, resilient, builds trust and works well under pressure.
  • Curiosity around technology, creativity and innovation and the ability to generate insight through systems and tools.
  • Patient – will be able to build relationships by taking time to understand key stakeholders and the needs of their clients and take the appropriate action to support the strategic goals of the business.
  • Proficient in the use of MS Office tools, with an excellent working knowledge of Excel.
  • Experienced with client engagements and the ability to solve problems with clients.
  • Effective communicator and able to build trust by conveying key messages to a range of stakeholders succinctly via presentations, email, and verbally.
  • Good time management and ability to work to set deadlines.
  • Strong attention to detail and multi-tasking skills.
  • Takes a pragmatic approach to resolving situations, using own initiative where appropriate and adaptable to meet changing business requirements. 

Entry requirements: 

  • Honours degree (2:2 or above) in an appropriate Computing, Technology or Engineering discipline.
  • In order to attempt the EPA apprentices must have achieved GCSE Maths and English at Grade C – you may still enter the programme but will need to evidence Level 2 Maths and English qualification before starting the gateway and EPA.

Non-standard entry: 

  • Relevant qualifications and/or work experience will be taken into consideration where the applicant has the judged potential to benefit from the programme. Requests will be considered on an individual basis where appropriate. 

Informal Interviews: 

Informal interviews will be held where: 

  • The suitability of a candidate is in doubt and further evidence is sought. 
  • The candidate presents an unusual set of qualifications taken or pending, and an appropriate conditional offer needs to be determined. 
  • Candidates may need advice on the appropriateness of the programme. 

Applicants invited for an informal interview will always be informed of its purpose. 

End Point Assessment: 

You must be able to evidence level 2 English and Maths before you start your End Point Assessment. You may still be begin the programme without these but must obtain the qualifications in order to begin the EPA. 

Agile working at Mazars:

Agile working means empowering you and trusting you. 

Empowering you to work where, when and how you choose and trusting you to make the right choices for Mazars, your team and yourself to deliver the best outcome for the client.

We are open to having conversations about flexible working.

Our client-facing professionals can often be required to travel regularly or may be based at client sites, but our approach to agile working can help achieve a lifestyle balance without compromising on client service.

Inclusion at Mazars:

At Mazars inclusion is central to our values. We recognise that being an inclusive organisation makes us stronger as a business.

We seek to attract and recruit people who reflect the diverse nature of our clients and communities, regardless of sexual orientation, gender identity, ethnicity, nationality, faith or belief, social background, age, and disability. Mazars selects candidates based on skills, qualifications, and experience.

We welcome applications from those returning to employment after a break from their careers.

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.