IT Technical Support Apprentice


This vacancy is now closed


Employer description: 

Advanced Computer Solutions are global providers of CAD solutions for the Architectural and Engineering industries. 

ACS was established in 1996 to provide CAD software, support and training to the growing UK CAD market. By 1998, ACS had exclusive European rights to Caddie and in 2001 ACS purchased the Caddie software outright and have developed it ever since. 

With headquarters in Nuneaton, Warwickshire, UK, and an associated company Advanced Computer Solutions (PTY) Limited based in Centurion South Africa, ACS serve clients throughout the US regions, Europe, Africa and Australasia. 


We are now looking for an eager candidate to join us as an apprentice. 

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. 

As an Apprentice IT & CAD Support Officer, you would be part of a team providing first-class support for users of the Caddie construction-based CAD system in the UK and around the world. 

Main responsibilities:

  • Provide 1st and 2nd line support for Caddie CAD software.
  • Provide training to clients at introductory and advanced level in 2D drafting, 3D modelling and photo-realistic rendering with the addition of basic instruction on the Windows Operating systems, as employed when using the Caddie software program.
  • Assist clients with the installation and licensing of software.
  • Assist in the production of instructional material designed to promote and assist in the use of the Caddie program, creating web and Social Media posts, and other content as required.
  • To log all relevant details of incidents in the Service Desk call logging system from information taken from customers via telephone, voicemail messages and emails and to action appropriately, resolving at first line, or redirecting and escalating to the appropriate member of the team.
  • Help resolve software and technical questions for the customer efficiently and effectively
  • Gather the required information necessary in order to best handle customer software and technical inquiries. 

Skills and requirements:

  • Great customer service ethos
  • Good understanding of general IT issues, in particular how websites and web software can be used
  • Strong written and verbal communication
  • A want to learn and grow into a technical role
  • Good background knowledge and understanding of IT
  • Passionate about gaining skills and experience in the IT sector
  • Good verbal and non-verbal communication skills with the ability to provide a good level of customer service
  • Troubleshooting 

Entry requirements:

You need to have 5 GCSE’s: 

  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE’s grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Working hours: 

37.5 hours per week, 

Monday - Friday, 9am - 5:30pm. 


£10,920 per annum, to start. [will be reviewed throughout the apprenticeship] 

Future progression: 

There is an opportunity to progress into a full-time role on completion of the apprenticeship, for the right candidate, with the option of undertaking a Level 4 qualification.

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.